Join Our Dynamic Team: Tech Support Specialist Wanted!

Company: Future Fulfilment
Location: Hallam (On-Site)

About Us:

At Future Fulfilment, we’re more than just a 3rd Party Logistics provider – we’re revolutionising the world of eCommerce Logistics. Serving leading brands across Australia, New Zealand, and internationally, we blend agility with a people-centric approach to transform how stock is stored, packed, and dispatched. Our commitment to innovation and collaboration drives us to push the boundaries of logistics solutions.

The Role:

Are you a tech-savvy problem solver who thrives on helping people and improving systems? We’re seeking a Tech Support Specialist who combines exceptional customer service skills with a strong grasp of software to support our growing team. In addition to resolving technical issues, you'll have the chance to dive into implementing new software integrations, conducting research, and designing enhancements to optimise both our customer service and warehouse operations.

What You'll Do:

• Solve and Support: Act as a key resource for addressing technical requests, helping both our internal teams and brand partners with software-related issues.
• Communicate & Collaborate: Utilise your excellent communication skills to effectively resolve problems through written communication, calls, and video recordings.
• Innovate & Integrate: Lead efforts in implementing new software integrations and improving our existing systems to enhance overall operational efficiency.
• Research & Design: Conduct research and design solutions to refine our customer service operations and streamline our warehouse processes.
• Understand & Apply: Utilise your knowledge of Warehouse Management Software and eCommerce platforms to troubleshoot and improve our business functions.

Who You Are:

• Tech Enthusiast: You are comfortable with software and have a keen interest in how tech solutions can streamline and elevate operations.
• Customer-Focused: Your background in customer service equips you to handle inquiries and resolve issues with empathy and precision.
• Excellent Communicator: You can effectively convey complex information to diverse audiences through writing and video calls/recordings.

What We Offer:

• Career Growth: This full-time role offers the chance to advance your career by leading software integration projects and enhancing operational processes.
• On-Site Team Building: Start on-site to build strong relationships with your colleagues and gain a deep understanding of our processes.
• Career progression: We have a start up culture with many opportunities to grow, learn and drive new initiatives.
• Inclusive Environment: As an equal opportunity employer, we are committed to fostering an inclusive workplace that values diversity.

How to Apply:

Excited to make an impact with us? Submit your cover letter and CV to [email protected]. For any questions about the role, feel free to call Mitch on +61485881353