About The Client

Tech Seek is a Melbourne-based Managed IT Services Provider that specialises in offering tailored, local support to small-to-medium businesses. Priding themselves on being 100% local, with no outsourcing or offshoring. Their in-house team delivers responsive, jargon-free IT support, ensuring clients stay productive and their operations run smoothly. We understand that IT challenges don’t always happen during office hours, which is why their on-call support is essential in keeping systems up and running.

The Role

We are looking for a Tier 2+ IT Support Specialist who thrives in dynamic environments and can combine hands-on technical expertise with exceptional client communication. You will be an integral part of providing on-site support to our clients, absorbing technical details, troubleshooting issues in real time, and working proactively to resolve challenges.

Additionally, your role will involve remote support, ensuring both our small business clients and their staff receive clear and friendly guidance across a variety of Microsoft 365 tools, cloud services, desktops, and other SMB tech solutions.

Your ability to ask questions and gather information will be critical to effectively diagnosing and solving issues, especially when engaging with non-technical users. By carefully listening to client needs and challenges, you'll ensure that every support request is handled with precision.

Key Responsibilities

Provide on-call and onsite IT support to SMB clients, ensuring timely resolutions for critical issues

Manage and administer Microsoft 365 tenants, including users, mailboxes, security settings, and Teams configurations

Support SharePoint and OneDrive, handling permissions, migrations, and sync issues while collaborating with clients to understand their needs

Utilise RMM software and ticketing systems to stay organised, track progress, and ensure issues are resolved proactively

Troubleshoot desktops/laptops (Windows & Mac) and peripheral issues, providing on-the-spot, hands-on support when needed

Assist with backups, cloud storage management, and recovery processes

Deliver clear, jargon-free communication, whether on-site or remote, to ensure all staff, regardless of technical knowledge, are kept informed and productive

Must-Have Skills & Experience

A minimum of 2 years' IT support experience in an MSP or similar environment

Solid experience managing Microsoft 365 environments, including SharePoint and OneDrive administration

Experience using RMM tools and ticketing systems to track and prioritise support tasks

Strong troubleshooting skills for both hardware (laptops, desktops) and cloud-based services

Excellent communication and client-facing skills, with a focus on building relationships and understanding client needs

A valid driver’s license (onsite visits are required)

Bonus points if you have:

Experience with web hosting, DNS, and WordPress

Support knowledge of VoIP systems (e.g., 3CX)

Familiarity with Google Workspace

Microsoft or CompTIA certifications

What Tech Seek Offers

Join a close-knit, local team where you’ll make an immediate impact

Work with a client base of small businesses who value proactive, friendly, and accessible IT support

Exposure to a wide variety of technologies allows you to broaden your technical skillset

Grow with us! We’re an expanding MSP, and there are plenty of opportunities for professional development

Work alongside experienced techs (and the founder) who love mentoring. If you are looking for a role where you are more than just a headset behind a helpdesk, and you actually get to build trust, relationships, and your career, we want to hear from you.

APPLY NOW with your Resume and a Cover Letter with 5 reasons why we should hire you.