Organisational Background

With a vision to build health equity and a mission to deliver, model and influence health and wellness services to create an inclusive and just health system, World Wellness Group (WWG) is a leading health social enterprise based in Woolloongabba, Brisbane. WWG operates the World Wellness Clinic which specialises in equitable healthcare for clients from culturally and linguistically diverse backgrounds, including vulnerable and disadvantaged migrants, refugees and people seeking asylum.

As a social enterprise, or a business with a social mission, World Wellness Group Ltd works to improve health equity for all clients, regardless of culture, language or financial capacity, and to assist the most vulnerable members in our community. World Wellness Group is a registered health promotion charity and all profits are used to fund health services for clients or innovative health programs that are not available elsewhere.

Position Overview

The Junior IT Support role provides frontline technical assistance to a diverse team, helping resolve hardware and software issues, supporting system installations, and maintaining user accounts. The role also contributes to IT and telephony system upkeep, user training, documentation, and the development of IT policies and procedures.

This role is part time 3 days per week that can be worked flexibly Mon-Fri standard business hours.

Key responsibilities and duties

• Providing IT support to users (hardware and software)

• Troubleshoot IT issues and escalate where required

• Assisting the IT team with installation, configuration of IT systems

• Setup and maintenance of user accounts

• Provide training to users

• Assist with maintaining and organising IT systems

• Assist with development of policies and procedures related to IT

• Prepare IT training content

• Support access control systems

• Provide telephony support, including setup and troubleshooting of phone systems

Corporate

• Ensure World Wellness Group Ltd.’s (WWG) reputation is protected and enhanced by performing all duties in a professional and courteous manner maintaining confidentiality

• Abide by WWG’s policies and procedures, adhere to OH&S safety guidelines, and comply with the WWG Code of Conduct.

• Act in a respectful, encouraging and helpful manner at all times with clients and coworkers in a dynamic and cross-cultural environment.

Key Selection Criteria

• Experience providing IT support

• Qualifications or currently undertaking studies in IT

• Demonstrated and strong skills in IT

• Ability to learn new technologies

• Advanced skills and understanding of Microsoft 365

• Strong problem-solving skills and ability to take initiative

• Demonstrated excellent communication skills

• Excellent customer support skills

• Ability to work independently and part of a team

• Ability to work flexible work hours during standard business days

• Experiencing using Medical Practice Software (Best Practice)

• Skills in cybersecurity awareness and best practices