• Promptly, professionally, courteously & in a friendly manner answer and direct phone calls to the right team members or ensure detailed messages are taken.

• Answer basic client queries, within the scope of the role.

• Welcome and greet clients visiting the office, warmly and professionally

• Provide general administrative support to the Administration Team, Practice Manager, Principal or Solicitors, as needed/requested.

• Make initial appointments between potential clients and relevant solicitor.

• Open client files with high accuracy and attention to detail. Prepare them as much as possible in readiness for handover.

• Input basic client details and data into Clio with high accuracy including the source. Conduct an initial conflict check with all potential new clients and add to file notes.

• Input basic client details and data into Clio with high accuracy including the source (Clio experience preferred but training provided).

• Accurately and efficiently receipt credit card payments into Clio.

• With direction from solicitors, accurately prepare Client Agreements

• Correctly follow procedures for the correct archiving of client files

• Coordinate incoming and outgoing mail, packages and deliveries

• Maintain phones, internet and office equipment

Essential Requirements:

• Right to work in Australia

• Ability to pass background checks if required