Balibola is a brand and concept — a dynamic matcha café in the heart of Melbourne, blending vibrant flavors, playful creativity, and a fresh take on the everyday matcha experience. Whether you’re popping in for your daily green fix, catching up with friends, or just taking a moment for yourself, Balibola is where energy, flavor, and fun come together.

ABOUT THE ROLE

We’re on the lookout for a Store Manager and Assistant Manager who brings energy, professionalism, and a can-do spirit to the table. If you’re outgoing, reliable, ambitious, and adaptable, you might be the perfect fit to join our team.

As our Store Manager or Assistant Manager, you’ll play a key role in shaping the guest experience, supporting in day-to-day operations, and helping us smash our targets. We’re after someone who can balance responsibility with passion, lead by example, and thrive in a dynamic, fast-paced environment.

If you’re ready to grow with us and make your mark, we’d love to hear from you!

KEY RESPONSIBILITIES

Support in leading, motivating, and inspiring the team.

Assist in fostering a positive, professional, and collaborative team culture.

Maintain high standards of service, quality, and safety across the café.

Take on a leadership role in the Manager’s absence.

Assist with rostering, staff training, and ongoing development.

Collaborate with the Manager or owner to enhance the customer experience and identify opportunities for growth.

Work hands-on in service, preparing matcha and coffee, and delivering exceptional customer service.

Problem-solve and provide support to the team as challenges arise.

ABOUT YOU

•⁠ ⁠⁠2 - 3+ years’ experience as a supervisor or Assistant Manager or Manager role in a fast-paced hospitality store

•⁠ ⁠Excellent communication, interpersonal, leadership skills, strong professional work ethics, approachable and ego-free

•⁠ ⁠⁠Calm, solutions-focused mindset - especially in high-pressure service moments

•⁠ ⁠⁠⁠ A genuine passion for matcha, coffee and hospitality.

• ⁠ ⁠⁠⁠Advanced barista skills with confidence in both quality and speed.

•⁠ ⁠⁠Deliver and maintain the highest standard in branding with our customers

•⁠ ⁠⁠Maintain a harmonious working environment within our team

WHY JOIN US

Be part of a growing brand with big plans and exciting opportunities.

A hands-on, service-led role — stay on the floor, connected with our team and customers, not stuck behind a desk.

Enjoy day shifts only, so your evenings are yours.

Work in a fun, lively environment where happy customers and good vibes are guaranteed.

Join a team-first culture with supportive, capable, and kind leadership.