Ready to put your problem-solving and frontend skills to work on a world-class cloud platform?

We’re seeking an Application Support Engineer to join a highly collaborative APJ UX Tech Support team, supporting customers across the globe.

You’ll troubleshoot challenging web-based issues, advocate for users, and work closely with developers, administrators, and internal teams to ensure customers get the most out of the platform.

If you have a knack for debugging, a passion for user experience, and strong web technology skills, this is your chance to make an impact while growing your career.

What Your Days Will Look Like:

• Troubleshoot and resolve complex UX and frontend platform issues
• Analyse log files and apply standard debugging practices
• Collaborate with customer admins, developers, and internal teams to resolve issues
• Apply knowledge of incident, problem, and change management processes
• Contribute to knowledge base materials and continuous product learning

What You’ll Bring to the Table:

• Must have customer facing Technical/Application/Software support experience (web-based products or e-commerce preferred)
• Strong skills in dynamic HTML components: JavaScript, HTML, CSS, AJAX, XML, XHTML
• Experience with JavaScript frameworks (AngularJS, Jelly)
• Understanding of web application stacks and relational databases (MySQL, Oracle)
• Having a background in Web or FE development would be a plus
• Excellent communication skills for both technical and non-technical audiences
• Strong time management and prioritisation abilities

Nice to Haves:

• Backend programming (Java or similar)
• Familiarity with Linux, UNIX, or other OS
• Experience in defect and escalation management

Why You’ll Love It Here:

• Continuous learning & training with global exposure
• Supportive, high-performing tech culture
• Career growth opportunities in a leading SaaS company
• Initial 12 Mos Max term contract with strong potential for FT/Perm conversion!

Don't miss out - APPLY below or email [email protected] and we'll be in touch with you asap!

Feel free to check out our other job openings & set up job alerts here: https://www.realtimeaustralia.com/job-search/