Customer Service Specialist – Career Growth, Northside Convenience & 4.8★ Culture

Work close to home in Albion, Brisbane northside and join a supportive, high-energy team with a 4.8★ Google rating. At Norman Australia, you’ll launch your career in customer service, build new skills, and open doors to future roles in business development, sales, or leadership. Fast-paced, rewarding, and never boring!

About Norman Australia

At Norman, we believe quality is in our DNA. Since 1974, we’ve been redefining craftsmanship in shutters, blinds, and shades — leading the industry in design, sustainability, and service.

Our Brisbane base in Albion is home to a tight-knit, supportive crew who thrive on pace, initiative, and shared wins. We’re proud of our 4.8★ Google rating, which reflects both our product excellence and our commitment to customer satisfaction.

This is a role for someone who wants to grow, be part of a collaborative team, and take their career to the next level.

What you’ll do

Be the first point of contact for retail partners (phone/email/chat)

Manage and process orders through our online portal

Coordinate with our factory and logistics partners to keep deliveries smooth

Send samples, parts, and manage invoicing in Xero

Keep customer records updated in CRM and systems

Work closely with a small, collaborative, and energetic team

What you’ll bring

Previous customer service or internal sales experience

Excellent written & verbal communication skills

Great organisation and attention to detail

Proficiency in Microsoft Office & CRM systems (Xero experience a bonus)

A positive, proactive, “can-do” mindset

Bonus if you’ve worked in logistics coordination or order management — but we’ll teach you the rest.

Why you’ll love it here

Real growth – opportunities to move into business development, interstate sales, or leadership as we expand

Culture that counts – a team that celebrates wins, values initiative, and backs each other

Reputation you’ll be proud of – join a business with a strong brand and 4.8★ Google rating

Northside convenience – work close to home, avoid the long commute, and be part of a local team

If you want to be in with a chance... please make sure you write up a one-page cover letter so that you can tell us:

Why you want to work with Norman Australia and what excites you about our products, reputation, or culture.

What makes you the right fit – highlight your customer service, communication, or organisation skills.

How you see your career growing – whether that’s mastering customer service or stepping into business development, sales, or leadership down the track.

Your connection to our northside location – tell us why working in Albion suits you and how it fits your lifestyle.

Keep it clear, genuine, and no more than a page. You will have to do this for your application to be considered.

(An attachment in Word or PDF is preferred, but the basic text cover letter option will still be considered.)

The non-negotiables

A tailored cover letter is mandatory along with a copy of your CV/Resume.

Direct applicants only — recruitment agencies, thanks for thinking of us but we’ve got this one covered.

Next Steps

This is a highly sought-after role, and we expect a strong response. While we’d love to reply to everyone, we’ll only be contacting shortlisted candidates — thanks for understanding.

We’ll be interviewing as applications come in, so don’t delay – apply today with your resume and tailored cover letter.

We’re excited to see what you could bring to the Norman Australia team, and wish you the very best of luck!