About us

iProperty Express/Inspection Express is a leading mobile/cloud-based technology services firm unmatched in the real estate industry.

The opportunity

Our continued growth and success have created a requirement to grow our support team. We are looking for motivated and passionate individuals to join our dedicated team and grow with the company.

Our product team is the best in the world at creating software for real estate industry and we pride ourselves on providing a service that meets that standard. This role will be suitable for someone ideally with previous Software Support experience or alternatively, someone who is tech savvy with a passion creating the best experience for our clients!

Therefore, we're looking for a Support Consultant to handle phone, chat & Email support requests from our clients. You will be responsible for walking customers through the process of achieving their goal with our solution, whether the problem relates to a user error, a bug or something else entirely. You will also be responsible for communicating with our design and development team about potential improvements.

Why join us?

Well-established, high performing business

Strong job security

Longterm, full-time opportunity

Supportive environment and great team

Growth Opportunities

Responsibilities:

Responding to client support requests via phone, email or chat.

Provide awesome customer service 100% of the time.

Diagnose issues and provide solutions to customers.

Record events and problems and their resolution in CRM.

Build a rapport with clients and ensure they are empowered.

Raise product improvement requests

Ad-hoc admin duties as required

Raise product improvement requests

Strong Relationship Development and Change Management skills

An analytical approach to problem solving

Requirements:

Strong communication skills with a high level of professionalism and commitment

Exceptional attention to detail, self-motivated and driven to deliver excellence

Customer-focused with a proactive approach to supporting Property Management firms

Quick to learn new software, technically minded (iPhone, iPad, Windows)

Logical thinker with problem-solving and multitasking abilities in a fast-paced environment

Creative, adaptable and cool under pressure

Real estate/property management experience is an advantage

Must have a reliable car and be able to work from the Mitcham office (occasional travel required)

Qualifications & experience

Previous experience in IT Helpdesk/Customer Support is ideal but not required.

Previous exposure to Business software, Property Management systems are ideal but not required.

Sound technical skills and experience with the Google Suit and HubSpot is ideal

The ability to understand basic software processes and information and relay this to non-technical people in a friendly, personable manner.

A love for tech, IT and AI

Permanent residency is required.

Your cover letter detailing your experience that is relevant to this position, and your CV should be attached when applying through this ad.