Your new company

Hays Recruitment has partnered with a well-respected industry leader that provides fire equipment services and maintenance to safety systems. They have an exciting opportunity for an experienced service coordinator to join their friendly team. This role is based in Heidelberg.

Your new role

This role is primarily responsible for supporting account management, coordinating service schedules and ensure the smooth and efficient operation of daily activities.

You will be accountable for:

• Account management and customer liaison
• Schedule and monitor technician workloads and reallocate tasks as needed.
• Manage service callouts
• Create and manage new reactive service job requests in a timely manner.
• Act as the first point of contact for field technicians.
• Process reports, quotes, and invoices
• Monitor and manage shared inboxes to ensure timely responses
• Liaise with clients, suppliers, and local authorities.
• Manage stock ordering and allocate efficiently
• Provide training and support to the coordinators and monitor KPI's
• Assist with new service agreements and set up corresponding maintenance schedules

What you'll need to succeed

To be successful in this role, you will:

• Demonstrated experience working in a similar role, experience in the fire industry is highly desirable
• Industry knowledge
• Good attention to detail and problem-solving skills
• Experience using uptick & Xero is desirable.
• Exceptional communication skills
• Ability to work in a fast-paced environment

What you'll get in return

In return for this role, you will receive:

• Excellent annual salary
• Work with an organisation that prides themselves on a good cultural working environment
• One day working from home when fully trained
• Ongoing training and support
• Free Parking

What you need to do now

If you are interested in this role, please apply online with an up-to-date CV or email [email protected] or call 0396049622