SENIOR ACCOUNT MANAGER - MERCHANDISE

ZULU 8

PROMOTIONAL MERCHANDISE , APPAREL & GIFTING

This role is responsible for local and overseas sourcing & production of merchandise for our key clients.

As the Senior Account Manager, you will be working closely with our key accounts to source, suggest, inspire, execute and provide great customer experiences. You will also manage and execute our online shops through the Shopify platform.

Key Responsibilities:

Manage local production ensuring effective outcomes

Work with our key clients to source and supply promotional merchandise, apparel & gifting

Brief our internal creative studio as required

Source product to satisfy the requirements of the brief

Prepare product costings

Prepare client presentations

Create POs and send to the supplier partners

Follow the production of the orders through to completion

Arrange delivery and/or distributions

Enter data into the CRM system

Manage our merchandise platform through Shopify

Manage orders

Manage customer service with customers through the platform

Develop product ranges for new Shops

Project manage shop builds with our development team

Work closely with Clients, Design Team and Supply Partners

Ensure all sourcing and production jobs are effectively managed from quoting right though to production, quality control and logistics

work with Clients, Design Team & Supply Partners to ensure critical and high value briefs/ orders are prioritised

Key Skills and Attributes:

You should have a minimum of 2 year's experience within the field of Promotional Merchandise

Ability to work professionally with both clients and suppliers

Have a creative and innovative mindset

Have a “can-do” attitude

Be a proactive team player and self-starter

Have a willingness to learn and develop

Have the ability to work effectively under pressure

Possess strong accountability and integrity

Have passion, initiative and self motivation

You’ll work closely with the current team member during a structured handover period over the coming months. As this area of the business continues to grow, you’ll also gain the support of an assistant to help manage increasing responsibilities.