The Role

This newly created role is central to ensuring outstanding client experiences as the agency experiences high-growth, and ventures into new exciting projects already in the pipeline.

You’ll manage a portfolio of client relationships (focusing on top- and mid-tier accounts), working closely with internal teams to deliver seamless projects from sales handover through to completion. You’ll be an expert at using tech and AI to track projects, liaise with departments, identify bottlenecks, and maintain profitability without compromising creative impact.

You’ll balance client expectations with internal accountability and have the opportunity to shape the client journey and grow with the business.

Key Responsibilities

• Manage end-to-end client experience across active accounts and projects
• A visible stakeholder in the business, driving successful client experiences and working collaboratively across all departments
• Act as the main point of contact for top and mid-tier clients, building trusted partnerships
• Use tech and AI to monitor timelines, resources and delivery quality
• Facilitate smooth handover from sales to delivery teams and oversee milestones
• Monitor project profitability and drive internal accountability
• Provide insights to improve client experience and internal processes

The Candidate

You’re an experienced agency professional who thrives in fast-moving, high-performance environments. You’re tech-savvy, resilient, and passionate about branding and social media. A natural problem-solver, you combine commercial discipline with strong emotional intelligence and outstanding communication skills.

• 5+ years’ experience in a client services role in a creative, branding, digital or marketing agency
• Comfortable juggling multiple clients and projects simultaneously
• Tech-savvy and adaptable to AI-driven project management (Motion AI experience highly regarded)
• Demonstrates a passion for branding and social media (active online presence a plus)
• Can confidently manage up and influence across teams
• Balances creative ambition with commercial discipline

Salary & Benefits

• $100–$120K plus super, depending on experience
• Opportunity to shape a newly created role in a scaling business
• Work with innovative AI-driven project management tools and leading brands

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THE MONDAY GROUP is a specialist recruitment agency and executive search firm for the events, experiential marketing, hotel & hospitality industries.

Working with clients Australia wide, we are a team of modern recruiters who value relationships and possess deep industry networks.

Harnessing savvy recruitment sourcing techniques and cutting-edge recruitment technology, we specialise in placing mid to senior-level professionals in Event Management, Experiential Marketing, Hotel Management and Executive Hospitality Management roles.