Are you a hands-on technical leader who loves solving complex product challenges while driving service excellence? This is your chance to take ownership of technical support operations for a fast-growing business across heat pumps, air conditioning, and smart IoT devices.

Reporting to the Head of Operations, you’ll lead the technical support team, act as the senior escalation point for complex issues, and oversee training, service coordination, and warranty management. If you’ve got the technical know-how, leadership skills, and passion for delivering exceptional customer outcomes — this role is for you.

What you’ll be doing

Lead and mentor a growing technical support team.

Act as senior escalation point for advanced technical and installation issues.

Provide expert troubleshooting across HVAC and IoT-enabled products.

Oversee service coordination, customer support, and warranty management.

Develop and deliver training programs for B2B customers and installers.

Build technical documentation, manuals, and process improvements.

Monitor KPIs, service resolution times, and customer satisfaction metrics.

What you’ll bring

Experience in a senior technical support or service leadership role.

Strong technical background in HVAC, IoT, or related industries.

Proven ability to diagnose and resolve technical product issues.

Leadership skills with experience managing and developing teams.

Excellent problem-solving, organisation, and time management.

Strong communication skills for technical and customer contexts.

Who you are

Customer-focused with a solutions-driven mindset.

Calm under pressure and effective at resolving challenges.

Approachable and a leader to your team.

Hands-on, technically confident, and detail oriented.

Committed to innovation and continuous improvement.

Benefits

$100K - $120K Base Salary

Additional Superannuation

Impactful role – take ownership of service quality and customer outcomes.

Leadership opportunity – build and mentor a capable technical team.

Career growth – exposure to senior leadership and cross-functional projects.

How to Apply
Click APPLY, or send your resume directly to [email protected]. For a confidential discussion, call me on 02 9922 9611.

NB: All shortlisted candidates will be contacted within 2 business days.