Sharp & Carter are recruiting a Customer Experience Representative on behalf of an innovative and growing organisation focused on e-waste recycling and environmental solutions. With a newly established leadership team and exciting growth ahead, this is a unique opportunity to join a business that values its people, invests in its processes, and is passionate about doing good.

This is a temp-to-perm opportunity for someone who’s ready to step into a fast-paced, collaborative team where you can grow and make your mark.

Why You’ll Love It

• Fresh leadership & growth mindset – exciting time to join a newly restructured team
• Supportive, people-first culture – friendly, professional and down-to-earth
• Work/life balance – Monday to Friday, 1 day WFH
• Free onsite parking – convenient Villawood location

The Opportunity

• Title: Customer Experience Representative
• Location: Villawood (on-site parking)
• Start: ASAP
• Type: Temp to perm
• Salary: $36.11p/hr +Super while temp | $60-65k + Super perm
• Work Pattern: Monday to Friday, 4 days in-office / 1 day WFH

In this role, you’ll be responsible for managing inbound and outbound enquiries, coordinating service bookings, and supporting internal teams with administrative tasks. With the majority of communication done via email, attention to detail is essential.

What You’ll Be Doing

• Responding to customer enquiries related to service bookings
• Managing interstate logistics and liaising with contractors
• Processing a high volume of emails (most of communication)
• Entering and maintaining accurate data in Salesforce and internal systems
• Supporting teams across Sales, Operations and Finance to deliver an exceptional customer experience

About You
You may be early in your career — what matters most is your attitude, energy, and willingness to learn.
We’re looking for someone who is:

• Personable, reliable, and proactive
• Excellent with written communication and admin
• Confident juggling tasks in a fast-paced environment
• Detail-oriented and organised
• A team player who wants to contribute and grow
• Experience with Salesforce (or similar systems) is a bonus but not essential

The Culture

• Friendly and collaborative on-site team (approx. 12 people)
• Business in transformation — you’ll be part of shaping the customer experience function from the ground up
• Down-to-earth leadership with a strong focus on development and internal progression

Sound like you? If you’re ready to join a team where your work matters, your ideas are heard, and your growth is supported - we’d love to hear from you. Apply today!