• Join a highly regarded and reputable logistics company known for innovation and exceptional service.
• Engaging and varied role, handling customer inquiries, coordinating logistics, and ensuring smooth operations.
• CBD office location with a hybrid working model, offering flexibility and work-life balance.

ABOUT THE COMPANY

Lotus People are delighted to be partnering with this highly regarded, reputable logistics company, renowned for their expertise and commitment to delivering excellent customer service. Specialists within their industry, they have a local presence of 100+ employees across Sydney and Melbourne, their team are dedicated professionals who thrive in a collaborative and innovative environment, driving success through forward-thinking solutions.

ABOUT THE ROLE

Reporting into a supportive and fast-paced operations team, this position plays a key role in ensuring seamless communication between shippers, customers, and truck drivers. The Customer Service Representative will handle high volumes of emails and calls, providing real-time updates and problem-solving in a dynamic logistics environment.

This role requires strong communication skills, the ability to work under pressure, and a proactive approach to customer support. You’ll be working closely with stakeholders across the business, using different platforms, and an internal logistics system to ensure smooth freight operations.

With a hybrid work model and three shifts (6am-2pm, 9am-5pm and 12pm-8pm, Monday-Friday), this is a great opportunity to join a growing company in the logistics tech space.

If you thrive in a fast-moving environment, enjoy problem-solving, and want to be part of a team that values initiative and collaboration, we’d love to hear from you!

DUTIES

• Handle inbound and outbound communication, ensuring timely and accurate updates for customers, truck drivers, and internal teams.
• Manage a high volume of emails (120+ per day) and calls, providing exceptional customer support and troubleshooting issues.
• Work closely with internal teams and external stakeholders to ensure smooth freight operations and build strong business relationships.
• Contribute to process improvements, identifying opportunities to enhance efficiency and customer experience.
• Support reporting and data tracking to help optimise performance and service delivery.

SKILLS & EXPERIENCE

While experience in logistics or freight would be valuable, what will set you apart in this role is your confidence, initiative, and ability to work autonomously in a fast-paced environment. The ideal candidate will have strong problem-solving skills, exceptional communication, and the ability to handle multiple tasks efficiently.

• Customer service experience in a high-volume environment (logistics experience is a plus but not essential).
• Strong communication and stakeholder management skills, with the ability to build trust with customers and internal teams.
• Initiative and autonomy – able to think on your feet, solve problems proactively, and take ownership of tasks.
• Resilience under pressure, maintaining professionalism and accuracy when managing multiple requests.
• Tech-savvy, with experience using CRM systems, email management tools, and Google Workspace.
• Ability to thrive in a fast-paced environment, ensuring a smooth and efficient service for clients and customers.

This role is open to working holiday visa holders looking for temporary opportunities.

HOW TO APPLY

Lotus People are accredited candidate experts meaning we will respond to all applicants and value our applicant experience. Please apply today for an immediate interview!