Company Description

The Australian Institute of Professional Counsellors (AIPC) is a leading provider of counselling education in Australia. With over 30 years of expertise, we support students nationwide through flexible, accessible learning and a student-first approach.

Job Description

Reporting to the Head of Student Recruitment, the Branch Manager (Level 9) is responsible for implementing strategic directions within the region and overseeing day-to-day services of the group within the locations in the region.

Key responsibilities will include but are not limited to:

• Lead and manage branch operations, staff, and service delivery across the region
• Drive business development, sales growth, and the introduction of new courses/services
• Ensure compliance with policies, accreditation, and quality standards, implementing improvements
• Oversee HR functions including recruitment, training, performance management, and staff development
• Deliver reporting, financial oversight, and stakeholder engagement to support organisational goals
• Co-operation with lawful directions as given from time to time by the CEO or other supervisor or person holding authority to give such directions.
• Co-operation with the UP Education Group Policies, AIPC staff Code of Conduct and the Policies & Procedures Manual.

Qualifications

• 5+ years’ experience in service delivery leadership or team management
• Proven track record in business growth, client acquisition, and achieving results
• Strong ability to implement, manage, and improve services and programs
• Excellent communication, interpersonal, negotiation, and conflict resolution skills
• Customer-focused with strong problem-solving skills and a collaborative work ethic

Additional Information

Please note: This role can be based at our Sunshine Coast or Brisbane office. But frequent travel between both locations will be required.

Why Join AIPC?

• Make a real impact in the lives of future counsellors
• Supportive team environment with structured onboarding
• Permanent full-time role with growth opportunities
• Work for a trusted education provider with a national presence

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.