About the Role

Our client is seeking a dynamic leader to head up their Inside Sales and Customer Experience teams. Managing a team of up to 14 individual contributors, you’ll play a pivotal role in shaping a high-performing function that balances sales growth with outstanding service delivery.

As the business continues to expand, there is a view to introduce 2IC roles to support the broader team. You will not only refine team performance today, but also lay the foundations for future leadership capability through coaching, mentoring, and structured development.

This is a fast-paced, rapidly growing organisation, so you’ll need to combine hands-on leadership with the ability to drive change, develop people, and future-proof the team through capability building.

Key Responsibilities

Lead, coach, and develop a team of up to 14 inside sales and customer experience staff

Set clear objectives, track performance, and build a collaborative culture

Manage inbound and outbound sales, pipeline conversion, quoting, and order processing

Oversee customer enquiries, complaints, and service improvements

Partner with operations, projects, and marketing to align strategies and outcomes

Drive reporting, insights, and continuous improvement across sales and service

What We’re Looking For

Proven experience leading customer service and sales teams of significant size

Strong people leadership with a focus on coaching, mentoring, and developing talent

Ability to manage through rapid growth and embed positive change effectively

Skilled at balancing short-term performance with long-term team development

Track record in inside sales, account management, or service leadership

Skilled in CRM, ERP, and pipeline management

Strong commercial acumen with a focus on profitability and customer outcomes

Excellent communication, problem-solving, and conflict resolution skills

(Desirable) Experience in construction, manufacturing, or architectural products

Why Join

Our client is an innovative and fast-growing organisation where collaboration, accountability, and improvement are at the core of how they work. You’ll join a team that values leadership, customer excellence, and commercial growth, with the opportunity to make a visible impact today and build for tomorrow.

The Recruitment Process

We want you to know what to expect. The process includes:

Phone screen

First-round virtual interview

Second-round face-to-face interview

A presentation on a scenario-based situation

Job fit testing and reference checks

This thorough process ensures the role is the right fit for you and the business.

Role Details

Location: Onsite, Springfield QLD

Salary: Negotiable for the right person

Apply Now

If you’re an experienced leader ready to take ownership of a large team and drive both sales and service outcomes, we’d love to hear from you. Apply today and help shape the future of a growing organisation.