Service Coordinator – Out of Hospital Care

• Bella Vista Office | Hybrid working arrangements (3 days WFH)
• $76,783k + super + salary packaging (up to $18,500)
• 5 weeks’ annual leave | Full-time permanent role

About us

As an industry leading and dynamic care provider, Care Connect has delivered safe, effective, personal and connected care to consumers since 1994. Our purpose is to enable people to live independently and safely at home and stay connected with their local communities - visit www.careconnect.org.au

About the Role

We’re looking for a solution-focused and detail-oriented Service Coordinator to join our Out of Hospital Care team.

In this role, you’ll be the first point of contact for client requests, ensuring timely coordination and a positive care experience. You’ll collaborate with clients, service providers, and internal teams to make sure services are delivered smoothly and with care.

Key responsibilities include:

Coordinating and confirming services with clients and providers

Building strong relationships with stakeholders to achieve the best outcomes

Responding to enquiries via phone, email, and online portals within service standards

Escalating health, wellbeing, or risk concerns in line with processes and quality standards

Delivering an excellent client experience across Care Connect’s services

About You

You thrive in a busy environment, are highly organised, and love helping others. You’re a confident communicator with excellent attention to detail, and you naturally align with our values of Collaboration, Authenticity, Respect, and Excellence (CARE).

To be successful, you’ll ideally bring:

A qualification in Customer Service, Business Administration, or similar

OR at least 3 years’ experience in a high-volume contact role with proven client service results

Strong coordination and customer service skills

Excellent interpersonal skills and ability to link people into services and supports

Fast, accurate data entry skills

Experience in the community/health sector – preferred

Knowledge of local health and community service networks – preferred

Proficiency in Microsoft Office, with ability to learn new systems quickly

You must have full Australian working rights, plus a current Police Check and Working With Children Check (we can assist with these). Psychometric assessment is part of our selection process.

Why Join Us?

At Care Connect, we value our people. You’ll enjoy:

Competitive salary + generous NFP salary packaging (boost your take-home pay!)

5 weeks’ annual leave to support work/life balance

Hybrid working options and a supportive, passionate team

Ongoing training and career development opportunities

Health & wellbeing support including EAP, discounted health insurance, and wellbeing products.

How to Apply

If this sounds like your next step, click Apply Now and attach your resume. We’ll keep you updated throughout the process.

At Care Connect, we know diversity makes us stronger. We warmly welcome applications from First Nations peoples, people from culturally & linguistically diverse backgrounds, LGBTQI+ communities, mature-aged workers, and people living with disability.