About the Role

We are seeking a Full-time Service Coordinator, responsible for managing client and care worker rosters. The role will coordinate services to aged and disability clients and work closely with Case Managers to coordinate care support teams to meet our clients' individual needs. The position includes a requirement for attending to after hours calls on weekly rotating roster basis.

About you

You have exceptional interpersonal, communication and multi-tasking skills

You are self motivated and can work independently and as part of a dispersed team

You can develop and maintain professional and responsive relationships with internal and external stakeholders

You are a proactive individual looking to advance your career and join a dedicated professional team in a successful growing business

What is required?

Minimum of 12 months customer service/rostering experience, preferably in the aged care/disability services sector

Well-developed time management skills and ability to organise and prioritise a range of administrative tasks to well established guidelines

Competent IT and keyboard skills using Microsoft Office package and the ability to use client management systems.

Exceptional relationship management skills both internal and external counterparts (eg. Brokerage partners)

The ability to use initiative in resolving problems and the capacity to resolve complaints as appropriate.

Available to work a weekly rotating day and after hours roster

About us

Kinder Caring has been dedicated to addressing the unique challenges of caring for people in their own homes since it was established in 1998. We have remained a family-owned and managed business, and our core beliefs have not changed since our establishment. We believe that home care is not just about clinical needs but is also a lifestyle choice. Our mission is to provide the care and support necessary to enable our clients with aged, disability, palliative and attendant care to remain at home in a familiar environment, despite age, ill health, or disability.

Kinder Caring operates in New South Wales, Victoria and Queensland with offices in Sydney, Newcastle, Melbourne and the Gold Coast.