CareWell Health

About Us

CareWell Health is a trusted provider of aged care furniture and equipment across Australia. From beds and mattresses to seating, storage, and facility installations, we deliver quality solutions that improve the comfort and wellbeing of residents. Our team works closely with manufacturers, logistics providers, and aged care facilities to ensure every order arrives on time and every installation runs smoothly.

The Role

We are seeking a detail-oriented Operations Coordinator to join our team. This role is central to managing the flow of goods from our overseas manufacturing partners, through shipping and warehousing, and into aged care facilities for installation. The Operations Coordinator will liaise with factories, freight providers, and clients to ensure all orders and installations are delivered on time, every time.

Key Responsibilities

Communicate with factories to track orders, confirm production timelines, and resolve issues.

Liaise with shipping providers to manage container bookings, delivery dates, and storage arrangements.

Help plan the most efficient logistics solutions for each order (e.g. direct to site, temporary storage, or warehouse consolidation).

Coordinate with clients regarding facility fitouts and installations, ensuring timelines are met and disruptions are minimised.

Maintain accurate order and logistics records in company systems.

Monitor shipment progress, proactively resolving delays or issues.

Work closely with warehouse and installation teams to align schedules and resource availability.

Provide clear communication and updates to internal teams, suppliers, and clients.

Contribute to continuous improvement in supply chain and logistics processes.

Skills & Experience

Previous experience in logistics, supply chain, or operations coordination.

Strong communication and relationship management skills, with the ability to liaise effectively across cultures and time zones.

Solid organisational and planning abilities, with attention to detail.

Problem-solving mindset to identify efficient logistics and installation solutions.

Proficiency in Microsoft Office and familiarity with ERP/Inventory systems (Cin7 Core experience desirable but not essential).

Ability to work both independently and collaboratively within a small team environment.

What We Offer

A supportive and collaborative team culture.

The opportunity to work in a role that makes a tangible difference in the aged care sector.

Growth and development opportunities within operations and logistics.

A chance to be part of a company that values reliability, care, and continuous improvement.