About the role

We are seeking a dedicated and organised Administrative Assistant to join our team at Hand Therapy @ Rouse Hill. This part-time position will provide vital administrative support, helping our clinicians deliver high-quality hand therapy to adults and children.

Days required: Monday (am), Wednesday and Friday (pm)

Hours negotiable: 4–6 hours per day

Role responsibilities

Act as the first point of contact for clients, referrers, and staff in a professional clinic setting.

Provide excellent customer service to patients, managing inquiries and appointment bookings with empathy and efficiency.

Coordinate appointment scheduling, waitlists, billing, and reconciling.

Maintaining accurate patient records and updating databases

Assisting with the preparation of reports

Support directors by managing schedules, meetings, and communications.

Undertake general clerical duties including filing, photocopying, cleaning and ordering supplies.

Assist with smooth clinic operations to support workflow across the therapy team.

What we're looking for

At least 2 years of experience in administration or customer service, preferably in a healthcare or allied health setting.

Strong organisational and time management skills, with the ability to juggle priorities effectively.

Excellent communication and interpersonal skills, with a professional and client-focused approach.

Proficiency in Microsoft Office and familiarity with health management systems (Halaxy or similar).

Attention to detail and a commitment to maintaining accurate client records.

Ability to work independently and as part of a collaborative team.

Flexibility and adaptability to support changing workloads.

What we offer

At Hand Therapy @ Rouse Hill, we foster a positive and supportive workplace culture.

Flexible work arrangements to support work-life balance

Opportunities for ongoing training and professional development

A friendly, collaborative, and professional team environment

About us

Hand Therapy @ Rouse Hill is a trusted provider of hand therapy across the Hills district. Our team of highly skilled therapists is passionate about helping clients regain function, independence, and quality of life following injury, surgery, or chronic conditions. We deliver evidence-based, personalised care in a welcoming and professional clinic environment.

If you are interested in joining our team, please apply now.