Seek Ad - Clinical Administration Assistant - ProCare

Join a values-driven organisation making a real difference in people’s lives. ProCare Mental Health Services is a leading mental health provider in the Hunter supporting individuals, couples, and families across our community. Our expert team of specialists include psychiatrists, psychologists, accredited counsellors and child specialists.

We’re seeking a highly organised and empathetic Clinical Administration Assistant to be the welcoming face of our busy practice. This would be someone who thrives on supporting clinicians, managing complex presentations and helping patients feel genuinely cared for from their very first call. Working between 3 and 5 days per week.

This is an opportunity to work alongside dedicated professionals in a supportive, purpose-led environment where your contribution truly matters.

For more information about what we do, please visit: www.procare.org.au

Duties include, but are not limited to:

Booking appointments, taking payments and managing multiple diaries on a practice management software system

Liaising with GPs, patients and our clinical staff to make the process as easy as possible for all involved

Answering incoming calls and emails professionally and promptly

Providing excellent support and assistance to our healthcare professionals

Assist with financial processes including contractor invoicing, third-party billing, and debt collection

Maintain expert knowledge of MBS, DVA, ADF, NDIS, and WorkCover systems and fees

Develop and uphold practice policies and procedures

Meeting and greeting patients in a friendly, welcoming manner

Dealing with patient enquiries, delays and rescheduling, over the phone and in person, including challenging situations

Filing, scanning, copying

Providing coffee to clinicians and board when required

The successful applicant will demonstrate:

Exceptional customer service with a polite, friendly and empathetic manner

Excellent communication and attention to detail

Strong organisation, time management, and multitasking skills

Ability to work both independently and collaboratively

Calm, composed, and people-focused under pressure

Proficiency in Microsoft Office and practice management software

Confidence with IT systems and data handling

Commitment to learning, flexibility to cover leave, and willingness to adapt

Current driver’s licence and Australian citizenship or permanent residency

Highly regarded:

Experience in clinical or specialist medical/allied health administration

Stakeholder engagement skills across all levels

Why Join ProCare?

Make a genuine difference in the mental health sector

Join a highly respected and values-driven organisation

Work with a passionate, supportive team

Attractive remuneration based on experience