• A03 Business Support Officer - Travel Team
• $50.37 per hour + super
• Cannon Hill
• Initial contract to 30th of January 2026 + highly likely rolling contract
• There is no WFH in this position

Role

This role sits within the Travel Team of a Queensland Government department, supporting essential services by coordinating complex travel arrangements and delivering outstanding customer service.

Key Responsibilities

• Coordinate and manage travel bookings including flights, accommodation, charters, ferries, and car hire across SEQ.
• Deliver high standards of customer service to internal stakeholders and service users.
• Monitor and respond to phone calls and email correspondence
• Liaise with suppliers, industry contacts, and internal teams to ensure timely travel delivery.
• Maintain accuracy in documentation, reporting, and data entry using systems such as Ellipse and Microsoft Office.
• Handle enquiries in the absence of senior staff, demonstrating initiative and reliability.
• Develop and maintain procedures, manuals, and registers, contributing to process improvements.
• Perform general administrative duties and ensure compliance with policy and procedural requirements.

You

This role is ideal for someone who thrives in a fast-paced environment and enjoys working collaboratively to deliver efficient and accurate travel services.

• Experience in travel coordination, administration, or customer service roles.
• Strong organisational and communication skills.
• Ability to manage competing priorities and meet deadlines.
• Proficient in Microsoft Office, including Excel
• Experience with Ellipse is an added bonus!
• A collaborative team player with a proactive and professional approach.

Apply
Apply below to be considered for this opportunity. Alternatively, email Louise Clark directly at [email protected] or call me on 0438 718 486

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.