Client Experience & Technical Support Coordinator
📍 Cheltenham, VIC | 🕐 Casual | Up to 16 hrs/week
💻 Hybrid role – WFH + on-site | 📅 Thursday + weekend evenings essential

We're Social Booth – Melbourne's most memorable photobooth experience.
But we're not just here to snap pics. We're hospitality-first, service-obsessed, and proudly powered by a small, passionate crew. We build permanent install photobooths in pubs and clubs that are beautifully designed and based on reliable tech.

Now, we're looking for someone to join our team part-time and help keep everything running smoothly from behind the scenes.

Your Role

You'll be our digital first-responder and backend wrangler. You'll manage inboxes, monitor booths remotely, and jump in when tech issues need solving — all while delivering a level of service that feels human, friendly, and reliable.

What You'll Do

Respond to client messages and emails with warmth and professionalism

Learn and manage our booth monitoring software and backend systems

Troubleshoot technical issues or escalate as needed

To learn and maintain our software and hardware requirements so issues can be constantly fixed on the go as required.

Keep fault logs and event documentation updated

Coordinate with our events and ops team before and during activations

Use digital tools to support backend admin and logistics

Visit venues to resolve technical or hardware issues (when required)

Assist with booth installs and learn the technical side of setup

Required Availability

Thursdays (day) – WFH or on site.

Friday or Saturday night – Required for remote monitoring and live tech support until late [1AM] as well as on site visits.

Sundays [1-2 hours WFH with a possibility of site visits]

We'd Love to Hear From You If You…

Are confident with computers and pick up new software quickly

Demonstrate intermediate-level computer and technical skills with the ability to confidently learn new software systems

Are a great communicator, especially over email and chat

Enjoy problem-solving and staying cool under pressure

Have experience in admin, events, hospitality or tech support

Are Melbourne-based and able to work onsite when needed

Love a mix of solo work and collaborative team energy