About Us
We are a professional, close-knit team with extensive international experience, dedicated to providing exceptional service and high-quality accommodation to both corporate and leisure guests. This is a long-term role offering stable daytime hours and the opportunity to take on greater responsibility within a supportive environment.

About the Role
As a Senior Guest Service Agent, you will be the face of our property, ensuring smooth front office operations and delivering outstanding guest experiences. You will work closely with our operations and revenue teams to ensure seamless coordination of services. This role requires a proactive professional who can work independently, exercise sound judgement, and escalate issues at the right time. You will also be involved in administrative and accounting tasks as required.

What We’re Looking For

Minimum 2 years’ experience in front office, guest services, or hotel/serviced apartment operations

Strong knowledge of PMS (Property Management Systems), with SiteMinder and GDS experience highly regarded

Proven ability to handle billing procedures, pre-authorisations, chargebacks, and reconciliations with accuracy

Excellent customer service and communication skills, with confidence in managing complex guest situations

Ability to work independently, take initiative, and exercise good judgement in escalating issues appropriately

Strong multitasking and problem-solving abilities, with a calm and professional approach under pressure

Attention to detail and a proactive, hands-on approach

Full Australian working rights (references from previous senior or supervisory roles highly regarded)

Accounting experience or familiarity with accounting processes is highly valued

Knowledge of accounting systems such as MYOB, Xero, or SAP is an advantage

Key Responsibilities

Oversee front office operations, including professional guest check-ins and check-outs

Deliver exceptional guest service and resolve enquiries or issues efficiently and confidently

Maintain accurate guest profiles, records, and reporting

Work closely with operations and revenue teams to ensure smooth guest experiences

Support and mentor junior team members where required

Manage reservations and room availability as needed

Assist with financial tasks, billing, reconciliations, and administrative/accounting responsibilities

Support accounting processes, including liaising with accounting systems

Hours & Conditions

Monday to Friday, 9:00am – 6:00pm

Occasional weekends, 9:30am – 2:00pm

No evening or night shifts

How to Apply

Please submit your CV/resume. Only shortlisted applicants will be contacted.