At Jackalope, we blend luxury with the region’s rich winemaking heritage, offering our guests an unforgettable experience. With luxury accommodation, award-winning restaurants, a working winery, a 30-metre infinity pool spilling over the vines, and curated art installations, Jackalope stands as a unique destination on the Peninsula.

The Guest Service Agent is responsible for the smooth running of the Front Office Department at Jackalope. It’s an eventful role with many different areas of responsibility. The position requires an agent who can handle all types of people and situations. Day to day this role can change depending on what is happening in the business and this person needs to adapt easily to changing situations.

Hours

You must be available to work as part of a rotating roster, shifts may include:

Monday through to Sunday shifts – we are open 7 days a week

Generally, shifts include Morning: 7am to 3pm, Afternoon: 3pm to 11pm, or Mid: 11am to 7pm

Rotating roster

We have a full time and case role available

Key Responsibilities

Greeting and checking-in and checking-out guests (System used : Opera)

Providing support to all departments (food & beverage, housekeeping, administration)

Maintain accuracy of cash and credit transactions within your department

Providing personalised, high standard of service to all guests

Assist with all guest inquiries and managing guest feedback

Organising the day for the incoming arrivals

Ensuring the service provided to our guests is of a high, 5-star standard

Your Attributes will include

Experience within a hotel or hospitality establishment desirable

Highly motivated, willingness to learn

Immaculate grooming and presentation

Customer service focused

Capable of adapting to guests requests

Adaptable and flexible with a rotating roster is vital

Positive, friendly and caring attitude

Other Requirements

Full working rights in Australia.

Valid driver's license (auto/manual).

What We Offer

Competitive pay rates.

35% discount on dining and wine.

Complimentary yearly hotel stays.

Exclusive staff and family hotel discounts.

Ongoing training and development opportunities.

Reward and recognition programs.

If you have a passion for extremely high levels of service and nothing should be off bounds in ensuring the hotel remains at the top of its game as a leading hotel in Australia, we'd love to hear from you!

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Jackalope is an equal-opportunity employer, committed to creating an inclusive and diverse workplace.