Full time position based on Gadigal Country in Glebe, Sydney

From $113K + Super + Salary Packaging

• Flexible, friendly organisation with WFH options available!

Our Organisation

The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.

As part of The Benevolent Society's vision, we are strongly committed to reconciliation with Aboriginal and Torres Strait Islander people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.

About the role

As the Investigations and Compliance Specialist you will be responsible for managing and resolving incidents, complaints, and investigations to ensure robust organisational risk and compliance systems.

Reporting to the Manager of Risk, Audits & Compliance, you’ll craft policies, lead investigations, and deliver training that empowers teams to stay sharp and compliant. With a knack for collaboration, you’ll champion ethical conduct, safeguard confidentiality, and keep accountability front and center, all while juggling insurance claims and compliance reviews like a pro.

Duties

• Coordinate and support investigations, internal panel review of findings and manage engagements of investigators.
• Develop and maintain policies, procedures and tools for incidents, complaints and investigation management.
• Work with organisational stakeholders to ensure effective integration, adoption and continuous improvement of
  incident and complaint management systems.
• Deliver training to build investigation capability.
• Participate in maintaining overviews of all reported incidents and complaints.
• Prepare regular reports on the effectiveness of incident and complaint management for relevant committees,
  and participate in analysis of data from incidents and complaints to identify trends and areas for improvement.
  

Our Benefits

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes:

• Salary Benefits -You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay!
• Motor Vehicle Packaging Options – to suit your lifestyle.
• Work/Life Balance - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
• Recognition and Reward - Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
• Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
• Professional Development - We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
• Our Reconciliation Commitment – Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing.

Skills and Requirements

• Certifications or qualifications related to investigations and incident management, or degree in a relevant field.
• 3+ years experience in managing incidents, complaints and/or investigations and implementing policies, procedures and processes to coordinate this, preferably in a human services context.
• Demonstrated ability to drive change through influence, with the ability to build strong working relationships based on trust and collaboration across all levels.
• Experience working with, and/or knowledge of incident or investigation frameworks in human services.
• Be a confident communicator.

If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of Aboriginal and Torres Strait Islander communities, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace.

Interested? Apply online today!

Contact Kellie on [email protected] for a friendly, confidential discussion.

The Benevolent Society respects and promotes human rights and diversity. We are committed to building an inclusive culture where individuals from all backgrounds and identities are not only welcomed but valued. We pride ourselves on being a client safe and child safe organisation, which is why all staff and volunteers undergo comprehensive employment screening. We value relationships with local Aboriginal community and welcome applications from its members. To ensure you are best supported with your application if you have any specific needs requiring a reasonable adjustment, let us know what accommodations you require.

• Please click here for the Position Profile