Step into a role where you lead, grow, and help make secondhand the first choice.

Why Join Us:

Be part of a movement making secondhand the first choice.

Build deep expertise in resale pricing, selection, and service excellence.

Work in a team where values guide every interaction.

Participate in annual leadership summits and development opportunities.

Enjoy employee discounts on pieces you love.

Grow your leadership skills and mindset, building capabilities you’ll carry forward in your career.

What You’ll Do:

Pricing & Selection

Lead and maintain consistent pricing practices and product quality.

Guide the team to achieve pricing KPIs accurately.

Support quality control through training, feedback, and journals.

Ensure product selections meet standards and align with best practice.

Leadership & Team Performance

Drive team performance in line with store KPIs.

Assign zones, set the pace, and maintain clear communication.

Provide coaching, on-the-spot feedback, and performance discussions.

Support training and development across the team.

Develop management and supervisor team members to confidently step into leadership when required.

Customer Service & Shop Floor

Deliver warm, professional service in every interaction.

Maintain a clean, safe, and well-presented store environment.

Resolve customer or member questions confidently.

Role model service excellence and foster a collaborative team environment.

Monitor fitting rooms, maintain tidiness, and manage stock efficiently.

Stay alert to potential theft risks and follow prevention procedures.

Admin & Reporting

Complete admin and reporting accurately and on time to support smooth store operations.

Policy & Safety

Maintain high standards for floor and back-of-house presentation.

Stay responsive to WHS risks, theft activity, and team wellbeing concerns.

Uphold store policies and ensure the team follows procedures to maintain a safe workplace.

Culture & Values – Lead by Example

Growth is Power: Seek, apply, and share feedback to grow skills and lift the team.

Meaningful Interactions: Create genuine, intentional moments with customers and teammates.

Second to None: Deliver exceptional, consistent outcomes—never settle for “good enough.”

Own Your Impact: Take responsibility for your attitude, actions, and follow-through every shift.

Leadership Support

Assist the Store Manager with other management duties as required.

Location: Braddon | Full-time: 38 hours/week | Annual Salary: $63,969.91 | Hourly Rate: $32.005
Retail Level: 4 | Penalty Rates: Weekends & public holidays | Leave: As per Fair Work Act, with 17.5% leave loading

Due to the high volume of applications, we may not be able to respond to everyone, but we appreciate every application we receive.