Learning & Development Officer - Lived Experience

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position Details

• Part-Time (0.8FTE), Permanent Position
• Classification: SCHADS Level 5 with a salary range of $100,875 - $105,439 per annum pro rata + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Preston, Victoria (hybrid working arrangements will be considered)

About Neami National

We're Neami. We're big believers in everyone having the opportunity to live a full life. We support people to achieve wellbeing and mental health outcomes that matter to them. We provide services across Australia for mental health and wellbeing, housing and homelessness, and suicide prevention.

For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. We support people to improve their quality of life in a way that suits them.

We're proud to support 34,000+ people living with mental health challenges each year across Australia and offer services over 40 different Indigenous lands.

Values

Together with our vision and purpose, our values define who we are and guide the way we operate. They are fundamental to our identity, and we align all our actions with them.

• Connecting
• Collaborating
• Learning
• Belonging

About your new role

Neami requires an enthusiastic individual to join our Learning and Development team to support the ongoing practice development of staff and the delivery of consistent quality services to our consumers.

The Lived Experience L&D Officer (LE L&DO) is part of a national team of professional educators delivering non-accredited learning using the latest practice and research-based approaches to both Neami service delivery and Head Office staff. The LE L&DO will support the ongoing development and implementation of learning needs for the Lived Experience Workforce at Neami National.

Occasional local & interstate travel is a requirement of the role.

What you will bring to the role

• Personal experience of mental health challenges, service use, periods of healing/person recovery and demonstrated ability to apply learnings as primary way of working.
• Clear understanding of the Lived Experience lens, ways of working, and examples of facilitating change and outcomes using this perspective.
• Intentional Peer Support (IPS) Train the Trainer qualification or hold IPS Core completion certificate and willingness to complete IPS Train the Trainer.
• Relevant degree and/or relevant experience in the areas of organisational learning and development.
• Previous experience working in a designated Lived Experience role.
• Ability to make and maintain strong links to the consumer movement and broader Lived and Living Experience expertise, reflecting on personal power and privilege, the effects of power on and within systems.
• Personal lived/living experience of recovery as a family, friend or carer. Your recovery experience may be related to mental health, suicidal crisis, drugs and alcohol use or trauma
• Willingness to identify or be identified by others as a professional with lived experience of recovery
• Willingness to share and draw on lived experience purposefully in the role to instil confidence and hope in others about the journey of recovery

What the role requires

• National Criminal History Check (police check) - disclosable outcomes considered
• Australian working rights
• A Valid Drivers License

What will Neami offer

• Generous leave entitlements including paid parental leave, Gratis Leave and Wellness leave Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family
• Fitness Passport Membership - a discounted workplace health and fitness program available to you and your family.
• Flexible work arrangements are available for maintaining your work-life balance
• 17.5% Annual Leave Loading
• Fitness Passport membership to support your health and wellbeing (available in most States/Territories and subject to minimum working hours and/or length of service)

?How to apply

The terms and conditions of the role are listed in the attached position description (please select paperclip icon).

To apply for this position, please:

• Click the 'Apply' button where you will need to create a username and password
• Upload your resume and cover letter

When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked). Please include in your application how you would prefer to be contacted (whether via email, text or phone call).

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If your application is shortlisted:

• We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions
• We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami

If you have any further questions regarding this role which are not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Jesse Sheers, LE Learning & Development Lead [email protected]

If you have any technical issues when applying for this role, please email [email protected] for assistance. Note: applications will not be accepted at this email address.

Applications Close: 15 October 2025

Be Yourself -Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click Here for full statement.