Join the Diaco's Garden Nursery Heatherton Team as a Full-Time Retail Sales Assistant!

Are you passionate about sales, customer service, and building strong teams? Diaco's Garden Nursery Heatherton is seeking a dynamic and experienced retail nursery assistant with a strong work ethic and enthusiastic attitude. The applicant must have at least 5 years of experience and be passionate about great customer service.

We offer a full-time position with opening hours from 9 am to 5 pm, Monday to Sunday. If you love working with people and are dedicated to delivering excellent customer service, we want to hear from you!

Key Responsibilities

Process Sales

Scan items through the POS System

Collect payment

Issue customers with a tax invoice or receipt when a sale is processed

Arrange delivery dates and times

Process returns or refunds following Diaco's policies and procedures and report these to the Store Manager daily.

Process Orders

Take customer orders (special orders, extra stock etc.)

Collate customer in-store orders

Prepare online orders for dispatch and pick-up

Phone Duties

Answer the phone, take initial enquiries and transfer calls to the appropriate person

Check phone answering machine

Customer Service

Greet customers as they enter the Nursery

Serve and help customers to the best of your ability to help recommend plants and products

Request for customers to complete surveys

Refer all customer complaints to the Store Manager

Nursery Appearance

Keep check out area clean and functional at all times

Clean and tidy products and items around till area

Tiding up and cutting back of plants, re-bagging products, etc. (as requested)

Any other ad hoc duties as specified by the Store Manager

Required Attributes and Qualifications:

5+ Years working in the nursery/horticulture Industry

Applicable horticulture or landscape design accreditation is desirable

Retail sales background (e.g. Coles, Woolies, K-Mart, etc.)

Experience in cashiering

Good presentation

Good phone etiquette

Friendly

Ability to interact with customers

Knowledge of plants

Fit, healthy, able to manage moderate to heavy lifting