Location: Up and Active Physiotherapy & Exercise Physiology Toowoomba & Highfields

Employment Type: Casual

Are you an organised, friendly, and professional individual who loves being the first point of contact in a dynamic healthcare environment? Up and Active Physiotherapy and Exercise Physiology is seeking a mature and personable receptionist to join our growing team!

About Us

Up and Active has been providing exceptional physiotherapy and exercise physiology care since 2012. With three clinics and a team of passionate allied health professionals, we are dedicated to delivering high-quality patient care in a welcoming and professional environment. With the recent expansion, we are looking for a dedicated receptionist to join our team, taking on key responsibilities to ensure a smooth transition in our day-to-day operations.

Team Culture:

At Up & Active, we pride ourselves on our strong team culture. Our staff genuinely enjoy working together and collaborate effectively. Every quarter, we engage in team goal-setting sessions and participate in social activities reinforcing our commitment to valuing individuals and teams alike. We support and reward personal growth as well as collective achievements, creating a vibrant and motivating work environment.

About the Role

As our receptionist, you will be the welcoming face of our clinic, ensuring every patient has a seamless experience from arrival to departure. You will play a key role in supporting our team of physiotherapists and exercise physiologists while managing essential administrative tasks.

Key Responsibilities

Greeting patients with a warm and professional manner

Managing phone enquiries and booking appointments

Processing payments and handling accounts, including private health, CTP, DVA, and Work Cover claims

Assisting with administrative and reporting duties

Coordinating practitioner schedules and clinic operations

Maintaining a clean, organised, and professional reception area

Opening and closing the clinic

About You

We are looking for a mature, reliable, and friendly professional who thrives in a fast-paced environment. The ideal candidate will have:

Strong communication and interpersonal skills

A warm and welcoming personality

Exceptional organisation and attention to detail

Experience in reception, administration, or customer service (healthcare experience is a bonus!)

The ability to work efficiently both independently and in a team

Proficiency with computers and scheduling software (training provided)

Availability to work shifts at 3 different clinic locations, Toowoomba city, South Toowoomba and Highfields

Availability to work varied shift times clinic hours (6:45 am- 7:00 PM, with varied shift times)

Ability to cover leave shifts and school holidays

An example of weekly shift times could look like the following: Mon 1.45-7.15pm, Tues 10-7.15 pm, Wed 2.15-5.15pm, Thurs 7.15-10.15 am and Friday 6.45am to 5.15 pm.

Why Choose Us?

Be part of a friendly and supportive team

Work in a professional yet welcoming environment

Enjoy a dynamic role with varied responsibilities

Opportunities for growth, including leadership roles and responsibilities

Support a team of dedicated allied health professionals who are passionate about patient care

If you love providing excellent customer service and want to be part of a passionate and expanding allied health team, we would love to hear from you!

How to Apply

This position is available for an immediate start, with interviews commencing once applications are received.

Send your resume and a cover letter addressed to Sarsha Carroll outlining your experience and why you'd be a great fit for this role via this seek ad.

For more information about our practice, please visit our website at www.upandactive.com.au.

We look forward to welcoming a new member to our Up and Active family!