We’re on the lookout for a motivated, organised and values-driven Receptionist (Part-time hours approximately 14-15hours to support the growth and operational excellence of our boutique pelvic health physiotherapy clinic, The Pelvic Health Physio, based on the beautiful Sunshine Coast (Minyama).

This is a rare opportunity to step into a receptionist role, helping shape the daily operations and long-term direction of a clinic passionate about delivering exceptional pelvic health care.

Receptionist (Part-Time)

About the Role

As our Receptionist, you’ll be the welcoming face and first point of contact for our patients. You’ll keep the front desk running smoothly, support our clinicians with timely admin, and help create a calm, caring experience in a purpose-led pelvic health clinic.

Key Responsibilities

Front Desk & Patient Experience

Greet patients warmly; manage check-ins and waiting room flow

Answer phones and emails; handle enquiries with empathy and professionalism

Manage bookings, waitlists, recalls and confirming appointments

Process payments, HICAPS/private health claiming, invoices and receipts

Collect and file patient forms; ensure accurate data entry and confidentiality

Daily Admin & Clinic Support

Maintain tidy reception and treatment room turnover between patients

Support basic stock tasks (front-of-house supplies, product sales, re-orders)

Assist with simple reports ( end-of-day reconciliation)

Follow clinic procedures and contribute to improving reception workflows

Compliance & Systems

Adhere to privacy, confidentiality and infection-control procedures

Use practice software confidently (e.g., booking, billing, secure messaging)

Support Medicare/NDIS/private health processes as trained

About You

1+ year in medical/healthcare reception

Warm communicator with excellent phone and email etiquette

Highly organised, accurate, and calm under pressure; great at multitasking

Tech-confident and quick to learn new systems

Experience with private health claiming, Medicare, and/or NDIS is a plus

Values empathy, professionalism, and teamwork

What We Offer

A purpose-driven, community-oriented workplace with strong values

part-time role (approx. 14-15 hrs/week)

Supportive leadership and a friendly, tight-knit team on the Sunshine Coast

Training and scope to grow your skills and responsibilities

Competitive hourly pay (aligned with the Health Support Services Award and experience)

A beautiful clinic environment

If you’re looking for a part-time role where your organisation and people skills make a real difference, we’d love to hear from you.

How to apply: Please email your cover letter and CV to [email protected]