About Us

Located in Woodridge, babyhood Australia is an award winning family owned business with over 30 years experience in the nursery products industry. We understand that raising our children is one of the most important roles we will ever undertake. Therefore, by delivering innovative quality products – we make it safer, simpler, easier and more affordable for parents to focus on creating beautiful moments for their families.

Our dedicated and dynamic team work well together and enjoy being a part of a positive and diverse business that has a growing client base that stretches across Australia and internationally.

Why Join Us?

We operate in an environment that appreciates and values each member of our team, by supporting our team with training and resources so that our team can continuously improve their skills and efficiency and enjoy working together.

The team enjoy:

A workplace with a diverse environment where they can feel appreciated

Working within a business where everyone’s voice is heard and respected

Travelling together and experiencing vibrant industry events and exciting new cities

Employee discounts on our premium quality baby and pet products through our sister brands - Bobby bebe and pethood.

Having a clear vision of how their role helps to achieve the company's objectives - because together we grow better.

About the Role

We currently have a vacancy for a full time Sales and Customer Service Representative to join our existing team. You must be available to work several week ends a year , often at a baby expo. You must enjoy travelling.

Your daily duties would include but not be limited to:

Sales & Customer Enquiries

Confidently assist customers in the showroom, over the phone, online and at trade events with enquiries and purchases.

Customer Support & Issue Resolution

Handle and resolve product complaints professionally, both in person and in writing, with ease.

Manage challenging customer situations with patience and respect, ensuring timely and clear communication, without becoming overwhelmed.

Order Processing & Management

Pick and process online and in-store orders.

Coordinate with the dispatch team to ensure accurate and timely dispatch of orders.

Book orders for dispatch.

Liaise with freight companies to confirm shipping rates, arrange deliveries and resolve delays and damages.

Office Administration

Manage emails, filing, and customer records effeciently.

Maintain a clean and well organized office and showroom environment.

About You

Our ideal applicant would be looking for a position that gives them long term growth and stability. Along with a strong work ethic and at least 3 years working experience in a business environment.

You'd have/be:

Full Australian working rights or permanent residency is essential.

Proven sales experience, with the ability to confidently sell products to customers.

Strong communication skills, particularly in handling customer complaints via email and over the phone.

Proficiency in relevant software such as CIN7 and MS Office (Excel, Word, Outlook).

Basic numeracy skills and a good understanding of office systems and procedures.

Strong and fit mentally and physically to undertake the role with ease.

Punctual and reliable to attend work on time, and have access to/own a reliable form of transport.

Attentive to details and able to follow instructions without reminders, confidently.

Experience working in a fast-paced, deadline driven environment.

Able to work unsupervised but still have very good skills to work in a team environment and communicate with co workers respectfully and clearly.

Excellent verbal and written English communication.

Reliable, honest, and detail-oriented.

Strong teamwork, problem-solving, and time management skills.

Ability to stay calm under pressure in a busy environment.

Presentable, motivated, and proactive.

How to Apply

If this is the role for you, please apply via SEEK today, attach a brief cover letter and your up to date resume detailing your suitability for the position. Only those applications with full Australian working rights or permanent residency will be considered. We are unable to accept applications from those looking for sponsorship or calls from recruitment agencies.

Shortlisted applicants will be contacted and required to attend an in person interview.