Solar Battery Group is a trusted leader in the renewable energy industry, helping Australians reduce energy costs with solar batteries, panels, heat pumps and more. With a strong presence across all states, we are committed to providing cutting-edge energy solutions to homes nationwide.

As energy prices continue to rise and demand for sustainable solutions grows, we are expanding our team. We’re looking for a motivated Customer Support Consultant to join our team in a full-time role. Reporting to the Product Support Team Lead, this role will involve daily management of enquiries from our clients as we continue to grow and launch new products into the market in 2025-26.

At Solar Battery Group, we pride ourselves on career progression and a great culture. We encourage internal movement and will support you in your career aspirations, with many of our workforce testament to this. Enjoy industry leading training, company-wide events and a like-minded work force.

About You:

We welcome candidates from all backgrounds - everyone is welcome, and all experiences count!

Standout applicants will:

Be enthusiastic, goal-oriented, and confident in engaging with customers

Good communication skills Required

Experience in a similar role will be an advantage

Be a trusted and effective team member

Professional, high confidentiality, and courteous

Strong time management skills with proven ability to plan and prioritise work tasks

Demonstrated problem solving skills

High level attention to detail and organisational skills

Good computer literacy including CRMs and Microsoft Office 365

A positive attitude and an eagerness to learn about our industry and processes

On Offer:

A truly great workplace culture, with quarterly drinks and social functions, birthday celebrations and more

If you are a candidate who shows initiative and wants to progress in your career, we will help you get there

Only a short 5-minute walk from Box Hill station and parking available

Competitive base salary

Ongoing, secure, full-time employment

Supportive team environment

Convenient location, close to public transportation

Excellent workplace culture, regular events throughout the year

Team activities and catch ups

Key Duties and Responsibilities:

Coordinate with team members on operational initiatives in processing and ensuring customers expectations at met

Administrative duties supporting the business objectives

Qualify customers suitability for orders

Liaise with various stakeholders both internally and externally

Maintain records of customers through enquiry, collection and, enter compliance details

The Application Process:

If Solar Battery Group sounds like the perfect fit and you are looking for an opportunity to be part of a supportive environment, select the 'apply now' link to submit your application.

Full & comprehensive training will be provided with ongoing support from managers, team leaders and colleagues. At Solar Battery Group we want you to be successful and we put all the tools in place for this to happen.

The Application Process

If you're passionate about renewable energy, excited to work in a fast-paced environment, and eager to make a difference, this opportunity is tailor-made for you. Join us in this exciting journey towards a brighter and more sustainable future.

Apply now and be part of the Solar Battery Group family!

🌱🔋 Let's power up Australia together! 🌞🚀

International Standards Organisation (ISO) Accredited

Solar Battery Group is an ISO accredited company with Quality Management System 9001 since 2019. We pride ourselves on the quality we deliver to all our customers from first point of contact right the way through the life of the system you purchase with us.

We believe in quality processes and have a team who all contribute to ensuring that the systems our customer invest in are quality with the matching service right the way throughout the experience.