Recreation Customer Service Supervisor

Fixed-Term Contract Position - Part-Time until October 2026

Salary $38.55 to $41.69 per hour + Superannuation + Income Protection

About Us

Established in 1839, the Town of Gawler is one of South Australia’s most significant historic towns, in one of the state’s fastest growing regions.

As one of the fastest growing Council areas, we take pride in actively engaging our community through regular consultation and readily providing opportunities for our residents to influence important future outcomes. The Town of Gawler provides a progressive, rewarding and flexible working environment with a strong reputation built on collaboration, dedication and skilful fulfilment of community visions.

We are an organisation that celebrates diversity and is committed to providing an environment of mutual respect, supporting the diverse cultures, perspectives, skills and experiences of our employees.

Our culture is underpinned by our values: Teamwork, Integrity, Collaboration, Creativity and Positivity.

About the Opportunity

The Town of Gawler has an exciting opportunity for a motivated and community-focused professional to join the team at the Gawler Sport and Community Centre as a Recreation Customer Service Supervisor. This role provides shift supervision, staff direction and is responsible for the delivery of customer service to support Centre operations and programs, with a focus on the popular Friday night Skating program.

What you’ll be doing

Provide the primary point of contact for all patrons of the Gawler Sport and Community Centre and providing a high level of customer service.

Provide shift supervision for the successful delivery of recreation program, facility hirers and eventsProvide oversight and guidance to Recreation staff.

Respond to first aid and emergency situations in accordance with Council procedures.

Conduct opening, closing and daily tasks, including cash handling and end of day banking reconciliations.

This is a fantastic opportunity for someone who thrives in a recreation environment, enjoys working with the community, and is confident supervising and supporting staff. If you are ready to take the next step in your recreation career, we want to hear from you.

What we Give

Opportunity – A part-time contract role with a minimum of 10.5 hours per week (0.28 FTE), covering evening shifts from 4:30pm to 9:30pm on a Tuesday and 4.30pm to 10.00pm on a Friday.

Work Life Balance - 5 weeks annual leave (pro rata), sick leave and paid qualification entitlements.

Salary – This Level 2 role offers a competitive hourly rate of $38.55 - $41.69.

Job Satisfaction – Contribute to the smooth running of a busy recreation facility and a rewarding role where your passion for community and recreation can truly shine.

What you Bring

Proven customer service experience, with the ability to liaise effectively with people from diverse backgrounds.

Strong communication skills – clear, professional, and adaptable across verbal, written, and digital platforms.

Ability to oversee and guide staff, fostering a positive, customer-focused team culture.

Effective computing skills with a working knowledge of Microsoft Office, experience in cash handling and a background in providing administrative support.

(Preferred) Experience in recreation or community centre environments, with an understanding of program and facility operations.

To be successful in this position, you must have the qualifications listed below, or be willing to obtain them before you start:

Current Provide First Aid and CPR.

Current Department of Human Services Working with Children Check.

Safe Environment for children and young people ‘through their eyes’ training (Mandated notification).

How to Apply

Applications must include a short 1-page cover letter and current resume addressing the selection criteria in the Position Description.

Applications must be addressed to the Chief Executive Officer and be submitted via email only to [email protected].

If you would like to know more about the role, please contact Natajsha Bevitt, Manager Recreation and Leisure Services on (08) 8522 9204.

Council is an equal opportunity employer that is passionate about embracing diversity to the benefit of all. We actively encourage applications from any background including Aboriginal and Torres Strait Islander people that believe they meet the criteria of the position.

Town of Gawler is a smoke, drug and alcohol-free work environment.

Applications close 11:59pm Sunday 19 October 2025.

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LinkedIn: www.linkedin.com/company/town-of-gawler
Facebook: www.facebook.com/townofgawler
Instagram: @townofgawler