Is this you?

• Excited to make a positive difference in a close knit, supportive team?
• Looking for a meaningful role where you can impact the lives of people with multiple and complex needs?
• Want to work close to home? South East Melbourne location based in Dandenong!

At ACSO, we look for people who believe in second chances, who share our values and are passionate about supporting clients. If this sounds like you, read on!

What ACSO can offer you

• Part time 0.5 FTE permanent position available.
• $45,200 base salary at 0.5 FTE (pro rata $90,400) + 12% superannuation + NFP salary packaging options (more after tax $ in your pocket!)
• Paid parental leave (14 weeks accessible after six months of employment)
• Annual leave loading of 17.5%
• Learning and development opportunities -. In house training suite of client specific training including in Trauma Informed Practice, Mental Health First Aid (MHFA), Applied Suicide Intervention Skills Training (ASIST), plus best practice training on all aspects of Diversity, Equity, Inclusion and Belonging.
• Career progression opportunities - leadership development programs and coaching, opportunities for internal consultancy or secondments to other programs
• Wellbeing initiatives - such as free flu vaccines, wellbeing and professional development vouchers, Employee Assistance Program and Reward and Recognition Program. Our employees matter!
• Dedicated inclusion and diversity initiatives to support employees from all backgrounds and dispositions, including specialised leave for cultural ceremonies or gender affirmation

About Us

The Australian Community Support Organisation (ACSO) is a vibrant, values driven NFP, focused on partnering with Government and the community to co-design services that create real social change. We are an organisation with a bold vision to create a safe and inclusive community where prison truly is the last resort. Our purpose is to strengthen the wellbeing of our communities by advocating for and delivering services which divert people away from the justice system.

The Australian Community Support Organisation recognises the right to a safe and inclusive service without bias. ACSO is committed to the equitable treatment of its participants, employees and partners. We believe in humanity and celebrating the diverse voices of our community through leadership, practice and policy design, to honour and embrace diverse traditions, cultures and experiences of those we support and work alongside.

We work across Victoria, New South Wales and Queensland.

About the program

The Assertive Outreach Service (AOS) will design and deliver an assertive outreach and case management program that seeks to break down the barriers experienced by the target cohort in accessing services to meet their individual's needs, with the aim of reducing their risk of harm to others.

The two key components of the AOS program are delivery of assertive outreach and case management. These services will be delivered by multidisciplinary teams who hold relevant qualifications and have a broad range of experience working across the target cohort.

About the role

The Aboriginal and/or Torres Strait Islander Assertive Outreach Worker will provide flexible and culturally safe support to participants who identify as Aboriginal and/or Torres Strait Islander and who are experiencing complex needs.

This role will:

• Deliver assertive outreach and case management support to help participants overcome barriers to accessing services, improve wellbeing, and strengthen connections with community.
• Manage a caseload of Aboriginal and/or Torres Strait Islander participants with complex needs, supporting them to build resilience, stability, and independence.
• Build strong partnerships with Aboriginal and Torres Strait Islander communities and stakeholders to enhance engagement and improve outcomes.

What we're looking for

This role could suit a somebody who has transferable skills and is looking for a new opportunity to develop community services and casework skills. What's most important to us is someone with the right attitude, values and who has the desire to learn. You will have/be:

• Qualification in community services, alcohol and/or other drugs, mental health, social work or other health-related field preferred
• Experience working with Aboriginal and/or Torres Strait Islander people in a culturally safe and responsive manner
• Willingness to work with high needs individuals, assessing and managing risk
• Ability to build positive relationships and communicate with people of diverse backgrounds and abilities
• Demonstrated capacity to work flexibly, possess the ability to manage competing demands, and able to effectively set boundaries and limits where required.
• Excellent written and verbal communications skills
• Competence in using PC-based office applications (i.e., Microsoft Office) and internet

This is an Identified Position under Section 12 of the Equal Opportunity Act 2010 (Vic). Only Aboriginal and/or Torres Strait Islander people are eligible to fulfil the role

Desirable but not essential:

• Experience working with people with multiple complex needs
• Experience developing support plans and goal attainment strategies
• Knowledge and competency in casework practices, including working with complex clients
• Demonstrated ability to advocate on behalf of people you support
• Strong negotiation, conflict resolution and mediation skills

ACSO Information Night

If you're thinking about joining us at ACSO, your timing couldn't be better! We are hosting a virtual organisation-wide information night on Thursday 23 October, from 5:30pm - 7:300pm.

There will be representatives from all our divisions, including Assertive Outreach Services, there to speak to the work we do, and our current vacancies. This will be a great opportunity to come along and learn more about ACSO and ask any questions you have directly to leaders.

Tickets are free and can be registered via https://www.eventbrite.com.au/e/acso-information-night-tickets-1727514736079?aff=oddtdtcreator

How to apply

If you think you'd be a great fit - we'd love to hear from you!

To apply and view the position description (PD), please visit our careers website and provide a copy of your resume, and a brief covering letter outlining responses to the selection criteria found in the PD.

As ACSO is an NDIS provider, the successful candidate must hold an NDIS Worker Screening Check Clearance before they commence employment in this position.

To learn more about this position, please contact Kate Wyatt, Program Manager - Assertive Outreach Services, on 0419 643 833

Applications close Tuesday 14 October 2025

Applications may close early if a suitable candidate is found sooner, so we recommend applying early!

ACSO proudly acknowledges Aboriginal and Torres Strait Islander people as Australia's first peoples and pay respect to their rich culture, lores, customs and elders past and present. We strongly embrace the spirit of reconciliation and continue working towards ensuring an equal voice of Aboriginal and Torres Strait Islanders, particularly those who have been touched by the justice system.

ACSO recognises the right to a safe and inclusive service without bias and aims to provide a safe working environment, one which seeks to protect those affected by domestic and family violence and holds those who may use domestic and family violence to account, whilst supporting positive behaviour change.

ACSO embraces diversity within its workforce and encourages applications from appropriately qualified and skilled people regardless of their background. All suitable applicants for this role will be considered regardless of age, ability, race, gender expression, sex, cultural background, spiritual beliefs or lived experience.