• 12 + 12 + 12-month contract with a premier Commonwealth department
• Negative Vetting 2 Security Clearance Required
• Deliver complex ICT projects across global networks

Resolve Recruit is partnering with a leading Commonwealth Government agency to find a highly skilled Technical Delivery Manager to oversee managed ICT services and drive operational excellence. Our client delivers critical infrastructure and services supporting thousands of users across Australia and internationally.

As Technical Delivery Manager, you will serve as the primary liaison between managed service providers and internal technical teams, overseeing end-to-end delivery of enterprise infrastructure including desktop environments, cloud technologies, and security platforms. You will lead contract management, service transitions and stakeholder engagement at operational and executive levels. You will be responsible for ensuring services align with contractual commitments and business objectives.

Key Responsibilities:

• Lead contract reviews, renewals and prepare requirements for market approaches
• Manage service transitions as primary technical lead, ensuring readiness and clear expectations
• Monitor service delivery against SLAs and KPIs, driving continuous improvement
• Build and maintain strong relationships with customers, internal teams, and executive stakeholders
• Coordinate with vendors and technical teams to ensure seamless system integration and efficiency
• Manage service documentation, escalation procedures, risk registers and release coordination

Key Experience and Skills:

• 5+ years in technical and delivery/service management roles
• Excellent communication skills, conveying technical concepts to non-technical audiences
• Proven track record building strong relationships with customers, teams and stakeholders
• Technical experience with Entra ID, Intune, Microsoft 365, Windows Server, security platforms (MDM, Defender)
• Experience with Active Directory, Exchange, PowerShell, application packaging and SOE deployment
• Strong understanding of ITIL service management principles and Agile methodologies

Security Clearance Requirements:

Applicants must hold an active Negative Vetting 2 Security Clearance (or higher) to be considered.

How to Apply:

If you’re ready to bring your expertise as a Technical Delivery Manager to a leading Commonwealth Government department, we’d love to hear from you!

Apply by Thursday, 2 October 2025. Applications received after the deadline may still be considered for future opportunities.

For further information or to discuss this opportunity, please contact Saffat Hossain via email [email protected], quoting job reference 35244.

Why Choose Resolve?

• Expert recruitment consultants committed to advancing your career.
• A transparent and fair fee structure, offering you peace of mind and trust at every step.
• Flexible contracting models to suit your specific needs.
• Complimentary payroll management and tax compliance services, supported by our expertise as a Chartered Accounting firm and Registered Tax Agents.
• Exclusive access to membership privileges at collaborative co-working spaces, fostering networking and innovation.
• A variety of pay cycle options designed for financial convenience and flexibility.
• Access to corporate benefits programs, enhancing both your professional and personal life.