About the role

Your Pet PA is seeking a friendly and customer-focused Customer Service Assistant to join our growing online pet pharmacy team. This full-time role based in Tweed Heads, NSW will see you play a key part in providing excellent customer service and dispensing medication for our pet customers.

What you'll be doing

• Responding to enquiries from customers via phone, email and live chat in a professional and empathetic manner
• Assisting customers with placing orders for pet medications and other pharmacy items
• Accurately processing and dispatching customer orders
• Providing information on pet health and medication to customers
• Maintaining detailed records and ensuring compliance with relevant regulations
• Collaborating with the pharmacy team to ensure the smooth running of operations

What we're looking for

• Previous experience in a pharmacy assistant role is desired but not essential
• Strong communication and interpersonal skills, with the ability to provide excellent customer service
• Excellent attention to detail and accuracy in your work
• Familiarity with the pet care industry and pet health is highly desirable
• Ability to work effectively in a team and adapt to a fast-paced environment

What we offer

At Pet PA, we are committed to the wellbeing of our employees. We offer a range of benefits, including:

• Ongoing training and development opportunities
• Flexible work arrangements and a collaborative work environment
• Discounts on pet products and services
• Access to an employee assistance program for mental health and wellbeing support

About us

Pet PA is a leading online pet pharmacy that is passionate about providing high-quality pet care products and exceptional customer service. As a rapidly growing business, we are committed to creating a positive and supportive work culture for our team. If you're excited to be a part of our journey, we'd love to hear from you.

Apply now to join our team as a Customer Service Representative Assistant!