Are you looking to work in one of N.S.W best pubs? Currently voted in the top 10 of Best pubs in N.S.W, Balldale Hotel is a place for family, friends and pride ourselves on being one of the best in the business. With a professional hard working team we are looking for hospitality superstars who go above and beyond for customers and appreciate a guest experience that is memorable. We are a fast paced, extremely busy venue and you will never get bored in this role.

We are seeking experienced and dynamic Duty Managers to lead our bar team and oversee the daily operations of our establishment. The ideal candidate will possess a deep passion for hospitality, work well under pressure, and a commitment to delivering outstanding customer experiences.

The Duty Manager plays a vital role in supporting the Hotel Manager to ensure the efficient and effective operation of the bar and all food & beverage. The duty manager is expected to step into the Hotel Manager's role during their absence, ensuring continuity and upholding the establishment's standards.

• Bar and Bistro Service: Food and beverage service to the highest customer standards, while balancing costs to the organisation.

• Customer Service Excellence: Ensure all patrons receive prompt, friendly, and professional service. We are known for providing a friendly and efficient service to our customers and we look to maintain this at every opportunity

• Staff Management: Support Hotel Manager to supervise bar staff and kitchen staff. Develop staff schedules and ensure adequate coverage during peak hours while balancing labour costs. Foster a positive and collaborative work environment.

• Inventory Control: Monitor and manage inventory levels, including ordering supplies and restocking as needed. Maintain accurate records of inventory usage and wastage.

• Event & Bookings Management. Be a point of call for customers wanting to hold events at the hotel. This includes managing correspondence and ongoing customer relationships.

• Compliance and Safety: Ensure compliance with all local, state, and federal laws and regulations regarding alcohol service and sales. Maintain a clean and safe environment for both staff and patrons.

• Promotions and events: Plan and execute promotional events to increase bar traffic and sales. Coordinate with Hotel Manager to advertise events and specials. E.g. trivia nights, weekly raffles etc

• Administrative Duties: Maintain accurate records of sales, expenses, and other relevant data. Prepare reports as required by management.

• Cleaning & Presentation: Cleaning when Required and an eye for detail is a must. We take great pride in keeping our pub tidy and a prompt and efficient team make this possible.

QUALIFICATIONS & EXPERIENCE

This role requires outstanding customer service skills and the ability to join a collaborative, professional and fun team. The role therefore requires:

· Ability to thrive in a fast-paced environment and lead by example.

· Experience with POS systems and hospitality financial management.

· RSA (Responsible Service of Alcohol) certification required.

KEY SELECTION CRITERIA:

· Must be able to commit to 25 hours per week, and available every weekend.

· Ability to work autonomously

· Friendly and ‘can-do’ attitude