Casual Relief Duty Manager

Club Engadine RSL is part of Societie Group, which consists of four venues with a strategic plan for further growth. Societie Group is an organisation that genuinely values employee wellbeing, development and culture, which is the cornerstone of our operation.

Club Engadine RSL currently has a role available for a Casual Relief Duty Manager for an immediate start.

About the Role:

This is a hands-on role that requires someone who enjoys interacting with customers and has a high level of customer service offering members and guests a great experience. The tasks cover both operational management and strategic decision-making to ensure that the venue runs efficiently while adhering to regulations and maintaining customer satisfaction. The role will report to both the full-time Duty Manager and the Operations Manager, depending on the shift.

This role will involve the following duties but not limited to:

Relief Duty Manager
Manage the operation of the club, venue and events to ensure smooth service and excellent guest experience.

Coordinating events and entertainment activities to engage members and guests.

Maintain excellent service standards during their shift by leading their teams with a hands-on approach

Be responsible for the opening & closing of Club premises

Set up function rooms as per daily instructions as required

Ensuring that security measures are in place and the property is maintained to a high standard

Coordinating and troubleshooting membership programs, including sign-ups, renewals, and related services

Ensure compliance with the Registered Clubs Act, Liquor Act, Gaming Machines Act and WHS responsibilities

Assisting with harm minimisation responsibilities and ensuring customer well-being

Complete duties and reporting as RGO

Complete daily clearance and safe reconciliation

Complete a detailed daily shift report on closing shifts

Managing the daily roster and the delegation of workflows

Motivate the team to ensure they are providing the best possible service

First point of contact for all front-line staff queries on shift

First point of contact for escalated customer queries

Looking after the cleanliness of all areas of the Club

Complete and submit reports on injury, employee counselling or incidents

Other reasonable duties assigned by senior managers

Attend operational meetings as required

Building relationships with local community organisations and ensuring the club’s contributions are well-executed and appreciated.

Club Attendant

Provide service from bars

Set up/close bars for trade

Ensure the cleanliness of the venue at all times

Attend gaming machine service calls

Troubleshooting basic gaming machine issues

Troubleshoot basic gaming machine faults

Operate TAB and Keno terminals

The successful candidates will:

Minimum 1 year of experience in hospitality (Registered Clubs) or management

Have impeccable grooming and personal presentation standards

Be a team player and take ownership of your responsibilities while on shift

Have the flexibility to work weekends, public holidays and night shifts (we have staff on-site from 7AM to 2AM)

Be excited to participate in opportunities for further training and development

TAB and Keno experience preferred

EGM experience

Uphold our values: Trust, Respect, Friendliness

To work with us at Societie Group, You will need or to obtain prior to employment the following:

Current RSA & RCG (Obtain Advanced RCG within 12 months)

Working Rights in Australia

National Police Check (within the last three months)

Working With Children Check

First Aid and CPR

What we offer:

Fun and positive working environment

Rewards & Recognition program

Free Health & Wellbeing programs such as skin checks, health checks and family fun day initiatives

Opportunity to work for an employer that has a strong focus on sustainability and award-winning community initiatives that staff can participate in that may align with personal goals

Ongoing development and training

Meal provided on shift (when performing Duty Manager shift)

EAP program that supports employees and immediate family members with ongoing services

Free onsite parking

Uniform provided