The Role & Team

Are you an experienced administrator seeking variety and purpose in your role? Join a national organisation that helps keep Australia’s skies safe—supporting the teams behind air traffic control and aviation rescue firefighting.

You’ll provide high-level administrative support to operational leaders, coordinate tactical rosters, bookings, and travel, and help maintain service continuity in a dynamic, fast-paced environment.

Become part of a connected team of nine Service Support Officers nationally to deliver consistent, high-quality coordination and truly make an impact.

We are offering a permanent position based Melbourne and will require a 5 day per week onsite work arrangement.

What you’ll do

• Provide administrative support to the Leadership (Head and Service Lead) positions across multiple operational services working as part of a cohesive Service Support team
• Responding and distribution of email correspondence, management of multiple inboxes,
• Partner with workforce planning and manage tactical rosters and coordinate training bookings, workshops and travel logistics
• Own the coordination of meetings, diaries, inboxes, and credit card reconciliations
• Draft internal documentation and support project teams
• Support the upskilling of purchasing systems, recruitment support, and compliance systems like SAP, iBuy, PageUp and SuccessFactors

Please see the link below to view the full Position Description:

Service Support PD.pdf

About you

• Exceptional organisational skills and ability to manage competing priorities
• Proven experience supporting senior leaders in a busy and complex operational environment
• Rostering experience is a plus, but not essential if you're adaptable, quick-thinking, and able to resolve roster gaps to keep operations running smoothly
• Strong interpersonal and written communication skills
• A proactive, solutions-focused mindset and a collaborative working style
• Demonstrated initiative to continually improve administrative processes relevant to the role is essential.
• Strong understanding of compliance and governance in a confidential setting

Experience in SAP, Quintiq, SuccessFactors or PageUp is highly desirable, but not essential if you’re a fast learner with the right mindset.

What you’ll gain

• A chance to build strong relationships with operational teams who deliver nationally significant services – be a valued member of highly passionate and purpose driven team!
• A permanent role with purpose—supporting those who keep Australians safe in the skies and on the ground
• A collaborative, outcomes-focused environment where your skills will have real impact
• Access to fitness Passport, health cover discounts & salary packaging perks

Security Clearance

To be eligible to apply, you must be an Australian Citizen or a Permanent resident as an Airservices Background check is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.

How to Apply

To apply for this position please lodge an application online before Applications close 11.55 pm (AEST) Tuesday 7 Oct, 2025