About Us

Excel Care Group, a dedicated registered NDIS Provider in Southeast Melbourne, is seeking a skilled Administration & Services Coordinator to join our team.

About Us:
Excel Care Group provides Disability Accommodation and Support Services in Melbourne. We focus on delivering compassionate, person-centered care that empowers our clients to achieve their personal goals. At Excel Care Group we’re a passionate team dedicated to empowering individuals with disabilities to live their best lives. Behind every great service is a strong admin backbone—and that’s where you come in.

We’re on the lookout for a dynamic, organised, and people-focused Administration & Services Coordinator to support our day-to-day operations, staff coordination, participant onboarding, and compliance tasks. If you're someone who enjoys variety, loves making a difference, and thrives in a purposeful environment—this role is for you.

🔑 Key Responsibilities

🗂 Administration & Office Coordination

Provide high-level administrative support across departments

Maintain office supplies and equipment

Manage calendars, appointments, and internal communications

Draft, format, and proofread documents, emails, and reports

Maintain up-to-date digital and physical filing systems

🧑‍🦽 Participant & Service Coordination

Support participant onboarding and intake processes

Ensure NDIS compliance in care planning and documentation

Coordinate with support workers, families, and stakeholders

Conduct audits, manage WHS responsibilities, and ensure service quality

👥 Recruitment & Staff Support

Manage recruitment ads and organise interviews

Conduct reference checks and facilitate onboarding

Monitor training compliance and maintain staff training records

Conduct regular staff inductions and performance tracking

✅ What We’re Looking For

Knowledge and understanding of the NDIS Framework (essential)

2+ years of experience in administration, support coordination, or similar role within the framework of NDIS.

High attention to detail with the ability to juggle multiple priorities

Excellent communication and interpersonal skills

Strong computer literacy and confidence using Microsoft Office Suite

A proactive attitude with a willingness to grow and contribute to a collaborative team

📋 Requirements

Working With Children Check

NDIS Worker Screening Check

Current Australian Driver’s License

Full working rights in Australia