Regional General Manager – BNB Made Easy

Salary: $120000-$130000 + superannuation

Overview:

The Regional General Manager is an executive leadership role, responsible for managing all aspects of a BNB Made Easy region as a high-performing, local business unit. This role goes beyond daily operations to encompass financial performance, team leadership, client success, community engagement, and the delivery of exceptional hospitality experiences. The Regional General Manager ensures the region operates efficiently, profitably, and in alignment with the company’s values and strategic objectives.

Flexibility, Culture & Career Development

At BNB Made Easy, we value a positive, collaborative workplace where your contributions make a real impact. We support flexible work arrangements where possible and foster a culture of open communication, professional growth, and celebrating team successes. As a rapidly growing company, we offer opportunities for career development and advancement for staff who demonstrate impact, initiative, and meaningful contributions.

Training & Development

We provide full training and ongoing support to ensure you have the skills and knowledge to succeed in this role. Whether you are new to certain systems or processes, or looking to grow your expertise, we’re committed to helping you develop professionally while making an impact.

Key Responsibilities:

1. Strategic Leadership & Business Management

Run the region as a self-sufficient business unit, with full accountability for performance, growth, and profitability.

Develop and implement strategies to maximise region’s performance, revenue, and client satisfaction.

Monitor key performance indicators (KPIs) for growth, quality, efficiency, and financial outcomes.

Identify and execute on opportunities for process improvement, innovation, and service excellence.

Effectively and meaningfully contribute to the broader BNB Made Easy executive team and cross-regional and interdepartmental initiatives.

2. Region & Portfolio Growth

Convert leads into new property listings, actively contributing to portfolio expansion and regional growth.

Deliver exceptional customer service to clients, ensuring high retention and long-term partnerships.

Identify opportunities to enhance owner satisfaction, supporting BNB Made Easy’s reputation and profitability.

Maintain strong relationships with property owners, understanding their goals and proactively supporting their success.

3. People & Team Leadership

Hire, lead, coach, and develop the regional team, fostering a culture of high performance, accountability, and engagement.

Ensure clear role definition, responsibilities, and expectations across all team members.

Conduct performance reviews, set goals, and implement development plans for team members.

Promote the EPIC Hospitality framework in all team interactions and service delivery.

4. Client & Community Success

Build and maintain strong community relationships, including with property owners, guests, and local partners and networks.

Act as the primary escalation point for complex client matters, ensuring a timely and professional resolution.

Represent BNB Made Easy at community and industry events, strengthening the company’s local presence.

5. Operations & Quality Management

Oversee daily operations to ensure properties meet BNB Made Easy standards for cleanliness, maintenance, and guest experience.

Ensure compliance with all company processes, regulatory requirements, and safety standards.

Collaborate with HQ departments (Finance, Customer Success, Marketing) to implement company initiatives locally.

6. Financial Accountability

Own the regional budget, monitoring revenue, expenses, and profitability.

Make informed decisions regarding resource allocation and cost management to optimise performance.

Provide regular reporting to the senior leadership team on regional results and initiatives.

Key Attributes & Skills:

Strategic thinker with a strong commercial mindset.

Demonstrated leadership and people management experience.

Strong operational and financial acumen.

Exceptional communication and relationship-building skills.

Commitment to high standards of service, professionalism, and company values.

Strong growth mindset committed to learning and achieving in an innovative and rapidly evolving company and industry.

Applications:

To apply, please submit an application via Seek, including a Resume and Cover Letter highlighting your suitability for this position.

Only short-listed applicants will be contacted.

Interviews will commence as soon as possible.