Tourism Media is seeking a skilled and curious Application Support Specialist to join our team in a newly created role supporting Enigma — our proprietary content-at-scale production platform.

This role is ideal for someone who enjoys solving complex problems, understanding how systems work, and partnering with both technical and non-technical stakeholders to drive efficiency and quality. You won’t be required to code, but you’ll need a strong understanding of application logic and data, along with significant SQL skills and a collaborative mindset.

This job is not suitable if you’re not Brisbane-based, want to work 100% remotely or don’t have full work rights for Australia.

Key responsibilities:

Act as the internal Subject Matter Expert for Enigma and other related applications

Authoring / Troubleshooting / optimising graph and SQL data queries

Provide application support across teams, resolving issues and identifying improvements

Analyse and validate data using SQL

Document processes and create helpful user documentation

Collaborate with development teams, content producers, product owners, and stakeholders

Support testing and rollouts of new features and platform updates

Champion best practices and contribute to continuous improvement initiatives