On behalf of a large Federal Government partner, we are looking to engage up to five APS4 Payroll & Service Liaison Officers for an initial 12-month engagement. This is a fantastic opportunity for both Payroll and HR professionals to provide expert advice and support, ensuring the accurate and timely provision of payroll services.

Payroll Officers operate within a national team responsible for administering staff salaries for the agency and shared services clients. Working independently, but as part of a team, you will perform general payroll processing, provide advice on routine payroll matters, and liaise with managers and staff to ensure salaries are paid correctly and on time.

HR Service Liaison Officers will provide advice and support via telephone and email to staff members in a helpdesk function. Working in a rostered work environment between the core hours of 8am and 6pm, staff in this area provide excellent customer service using an established knowledge base across a broad range of HR related matters.

Key Duties - payroll:

• Undertake payroll processing to maintain accurate staff records
• Maintain documentation in line with the departments record management protocols
• Assess and process salaries, leave entitlements, and payments in accordance with legislation, policy, and enterprise agreements
• Investigate and resolve payroll errors or overpayments
• Provide advice and assistance to managers, staff, and shared services clients
• Contribute to process improvements and payroll-related projects

Key Duties – HR Service Liaison Officer:

• Liaise with staff using telephone and email to provide accurate and timely advise on people matters
• Resolve complex technical and or sensitive queries and undertake complex payroll and HR processing to maintain accurate staff records
• Update the information database and perform general administrative duties

To be considered for this role you will demonstrate:

• HR & Payroll processing systems and relevant HR legislation/policies
• Experience in Enterprise Agreements
• Accuracy and attention to details
• Strong analytical and problem-solving skills
• Ability to manage competing priorities and work independently or in a team
• Effective communication and stakeholder relationship skills

Applicants must hold Australian Citizenship, with the ability to obtain probity checks prior to commencement.

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DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

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