Loan Market Edge is on the lookout for a proactive and client-focused Customer Care Officer to join our high-performing team in Southport. This role is all about supporting our clients post-settlement, ensuring they’re receiving the best ongoing service through repricing, retention, and proactive communication.

What We Can Offer You

We believe in rewarding great people with a supportive and vibrant workplace. Here’s what you can expect:

Work-life balance – we respect your time and wellbeing

Birthday leave – enjoy a paid day off to celebrate you

Annual wellness bonus – because your health matters

Regular team events – in-person and virtual, we love to connect and celebrate wins

Team incentives – recognition and rewards for a job well done

A vibrant, professional yet relaxed culture – where your ideas and energy are welcomed

Ongoing training and development – so you can continue to grow your skills with us

Inclusive team environment – bring your whole self to work

Why Loan Market Edge?

We’re one of the top-performing offices in the Loan Market network, driven by ambition, integrity, and a genuine commitment to client outcomes. You’ll be joining a supportive team that values innovation, creativity, and community.

What You’ll Be Doing

Managing client relationships post-settlement, ensuring they receive exceptional ongoing care

Conducting loan repricing requests and proactively identifying retention opportunities

Handling client queries, providing timely updates, and building strong relationships

Maintaining accurate client records and following up on reviews and milestones

Supporting the team with retention strategies and initiatives

Contributing to continuous improvement of client service processes

About You

1+ year experience in the broking or banking industry

A natural communicator who thrives on building lasting relationships

Strong organisational skills and attention to detail

Customer-first mindset with a proactive approach to problem solving

Comfortable working in a fast-paced, team-driven environment

Positive, motivated, and eager to grow professionally

Professional, ethical, and always putting client outcomes first

Ready to Make a Difference?

If you’re passionate about helping clients get the most out of their lending journey and want to be part of a supportive, forward-thinking team – we’d love to hear from you.

Apply now or reach out for a confidential chat to become a key part of our growing success story at Loan Market Edge. Your journey starts here!