We are looking for amazing Customer Service Officers to join our Robina Contact Centre team on a Full time or Part Time basis. Start a rewarding career at Concentrix and join a diverse and passionate team, assisting vulnerable Australians to access Government entitlements. This is your chance to make a meaningful impact through amazing customer experiences.

About the role

As a Customer Service Officer, you will be tasked with handling both general and complex enquiries while using your excellent communication and problem-solving skills. Through attention to detail and active listening you will troubleshoot or resolve all enquiries while demonstrating the highest level of customer service.

What's in it for you?

Career stability - permanent opportunity with a global company, 80% of our frontline managers are promoted from within the business!

Engaging and comprehensive paid training

A diverse and inclusive work environment

Concentrix calendar of events

Fantastic amenities: Shared employee space with Chill Out Zone, Ping Pong Table, free barista-style coffee and fruit baskets delivered weekly

Key Role Details:

Hourly rate of $28.74 + Super (Annual package $63,321)

Monthly incentives of up to $480 (Up to $5,760 per year on a pro-rata basis!)

Full-Time: Monday to Friday, minimum of 38 hours between 7 AM - 6 PM

Part-Time: Minimum 20 hours (Rosters between 8AM to 4PM available)

October and multiple November start dates

Full time paid training

Centrally located next to Robina Town Centre

Who are you?

You believe quality customer service is paramount when dealing with customers. No call centre experience necessary but customer service skills are a must!

Must be an Australian Citizen and at least 18 years of age

Eager to work towards goals and targets

Confident and capable in using computers and systems

Passionate about customer service

Keen to learn new skills and refine existing ones too

Excellent verbal and written communication skills

About Concentrix

Concentrix is a global leader in customer experience (CX), serving over 2,000 clients, including 155+ Fortune Global 500 brands. Our team thrives on solving complex problems and creating game-changing experiences for customers.

With operations in 70+ countries and the ability to communicate in over 150 spoken languages, we pride ourselves on investing in our people and providing career growth opportunities.

If you are excited to take on a new challenge and join a team that is creating game-changing journeys for employees and customers, APPLY NOW!

Applicants must be at least 18 years of age and pass a police check and other pre-employment checks

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.