About Gidget Foundation Australia

Gidget Foundation Australia (GFA) is a not-for-profit organisation whose purpose is to raise awareness, advocate, educate and deliver specialist clinical services for the prevention and treatment of perinatal mental health challenges. We’re on a mission to support the mental health of expectant, new and potential parents to ensure they receive accessible, timely and specialist care, and we’re driven by our values of authenticity, innovation, compassion and teamwork.

About the role

The Care Coordinator plays a vital role in supporting the day-to-day delivery of Gidget Foundation Australia’s (GFA) psychological services. As the first point of contact for clients, this role ensures that individuals feel heard, supported, and clearly guided in how to access services from their very first interaction. Working within a close-knit and compassionate team, Care Coordinators work in close partnership with clinicians to support continuity and coordination of care for existing clients. They are assigned a portfolio of clients accessing care either through specific Gidget House locations or via the Start Talking Telehealth Service, and are responsible for managing client communications, appointment bookings, and administrative processes that enable high-quality care.

The role operates within defined procedures and frameworks, ensuring consistency and reliability across service delivery. This role is ideal for a warm, energetic, and detail-oriented administrator who thrives in a fast-paced environment and is motivated by meaningful client interactions. It offers the opportunity to build hands-on experience in a client-facing healthcare setting, while contributing to a purposeful, values-led organisation.

Key Responsibilities

Client Engagement & Administration

• Support a defined portfolio of clients and clinicians, providing personalised administrative support aligned with the client’s journey at one of the Gidget House locations or the Start Talking Telehealth Service.

• Provide responsive, compassionate, and clear communication to clients across phone, email, and software platforms.

• Manage initiative and payment set-ups, appointment scheduling, cancellations, reschedules, and confirmations using internal client management systems.

• Maintain accurate and up-to-date client records, ensuring data integrity and privacy compliance.

• Follow standardised workflows for clients, and basic triage of required documentation.

• Escalate more complex or urgent client concerns - such as complaints or risk-related issues - to Senior Care Coordinators, senior staff, clinicians, Clinical Intake Team or Clinical Team Managers as appropriate.

Team Support & Service Consistency

• Foster strong working relationships with clinicians to support efficient scheduling, care continuity, and timely follow-up of care-related actions.

• Collaborate closely with other team members and senior staff, the Clinical Intake Team, and Clinical Team Managers to ensure smooth coordination of care.

• Contribute to a positive, client-centred culture grounded in empathy, accountability, and respect.

• Participate in team meetings and care-related discussions, contributing administrative insights that support overall service quality.

System Use & Process Adherence

• Operate within established administrative systems and procedures.

• Adhere to relevant policies, staying up-to-date with those related to privacy, safety, and clinical boundaries.

• Provide feedback to senior staff regarding client and clinician needs, or service issues.

• Undertake professional development and training as required to ensure adherence to policies and procedures as required.

About you

Our ideal candidate will have:

Essential Criteria

• 1-2 years’ experience in a client service, reception, or administrative role.

• Excellent interpersonal and written communication skills.

• Strong organisational and time management capabilities.

• Confidence using computer systems and managing multiple administrative tasks simultaneously.

• Ability to work with sensitivity and discretion, especially when dealing with clients experiencing distress and mental health concerns.

Desirable Criteria

• Experience with a practice or client management system (e.g. Nookal, CareRight, Cliniko).

• Experience supporting or coordinating clients across a distributed care model (e.g. in-person and telehealth), creating exceptional client-clinician experiences.

• Knowledge of Medicare billing and referral processes.

• Previous work in a healthcare, or psychology practice setting.

What We Offer

• Values-Led Culture: Collaborate with passionate, professional, and compassionate colleagues.

• Flexibility & Balance: Enjoy flexible working arrangements that support work–life balance.

• Wellbeing Focus: Access dedicated wellbeing days to recharge and prioritise your wellbeing.

• Attractive Benefits: Receive a competitive salary with access to not-for-profit salary packaging options (tax concessions).

• Purpose & Impact: Shape the experience of thousands of parents across Australia during one of life’s most vulnerable transitions.

• Growth Environment: Work within a rapidly growing organisation focused on national service expansion, innovation, and scale.

Terms of Employment

This position is full-time (Monday- Friday), based at Gidget House North Sydney. This role will initially be contracted until 26 June 2026, aligned to Grant Funding with the option to extend, subject to ongoing funding.

Prior to appointment, where applicable, GFA employees are required to provide evidence of:

• Criminal record check

• Working with Children Check

• Applicable qualifications and experience

Child Safe Principles

GFA is a Child Safe organisation which complies with the National Principles for Child Safe Organisations. All Staff, contractors and volunteers are expected to comply with these principles.

Diversity & Inclusion Principles

Gidget Foundation Australia is committed to creating a diverse and inclusive workforce that represents the communities we support across Australia. We encourage people of all backgrounds, those with a disability, Aboriginal and Torres Strait Islander people and those who identify as LGBTQI+ to apply.

Applications will be reviewed as received so we encourage interested applicants to apply as soon as possible.