Join a leading energy company as a Senior Desktop Support Analyst, where you'll deliver advanced IT support in customer-facing environments. This role is responsible for leading support delivery in tech lounges, managing complex troubleshooting, and mentoring junior staff, all while ensuring end-users receive exceptional service.

Description

As a Senior Desktop Support Analyst, you will:

Lead the delivery of IT support in tech lounge environments, ensuring a professional and effective service experience.

Resolve complex issues across hardware, software, operating systems, and networks.

Oversee installation, configuration, and maintenance of desktop applications, OS updates, and security patches.

Manage hardware maintenance, including upgrades, repairs, and replacements.

Mentor junior team members, providing guidance and technical expertise.

Conduct workshops and training sessions for end-users on software, hardware, and cybersecurity practices.

Maintain accurate documentation of incidents, solutions, and support processes.

Deliver on-site and remote support services to ensure timely resolution of issues.

Manage desktop assets, inventories, and software licensing compliance.

Collaborate with IT teams to resolve escalated technical issues and improve support processes.

Enforce IT security policies and best practices in user-facing environments.

Respond quickly to critical incidents, minimising downtime and restoring services.

Stay up to date with emerging technologies relevant to desktop support and the energy sector.

Be available for occasional domestic and offshore travel as required.

Profile

The ideal candidate will bring:

Significant experience in desktop support, IT helpdesk, or customer-facing technical roles

Proficiency in Windows, macOS, Linux, hardware, and enterprise applications.

Strong troubleshooting and problem-solving skills, with experience resolving complex issues.

Excellent interpersonal and communication skills with a customer-first approach.

Experience in tech lounge or similar in-person IT support environments.

Leadership skills, with proven ability to mentor and guide junior team members.

Relevant certifications such as CompTIA A+, Microsoft Desktop Support, or ITIL (highly regarded)

Job Offer

About Brunel:

Brunel is a recruitment and flexible workforce solutions provider, connecting talented people with opportunities throughout Australasia and around the world. We specialise in highly skilled roles across a variety of technical, professional, trades and craft disciplines, pairing candidates with industry-leading projects and organisations on a contract, permanent, or secondment basis.

Operating in Australasia since 1997, Brunel has major bases of operation in Perth, Sydney, Brisbane and Port Moresby, backed by the strength and reach of a global network spanning over 45 countries, 120 offices, and more than 45 years of successful operation.

Brunel is proud to be an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander peoples and female candidates.