Company –

Global Equipment OEM has cerebrated in 40th Year in business, The have been manufacturing equipment globally for the Construction and hire equipment markets. They employee 8000 staff and are recognised as one of the key leaders in their field. With over 64 offices globally and strong market value they are true leader within this market. Here is Australia that operate nationally and have stood the test of time and are know looking and searching for a Service Manager that can not only manage the day-to-day operation but can manage the current high performing team and look to take steps to grow the business and really make an impact here in Australia. You will be supported by a great team, but they will require guidance, leadership and support. The role is based in Sydney West, and you report directly to the General Manager who has been with the company for over 10 years. The senior management team look at this role as critical part of the business as you provide the leadership and guidance to the entire aftermarket business operation.

Job opportunity -

In this role you will be required to manage and oversee the workshops, but also cover all management and operation duties, this role has three major titles mixed through the role, Operation’s manager, Service manager and workshop manager. It needs someone that can handle high pressure but also have the capabilities to lead a great team that will support and drive the operation forward. The idea is to keep cool head at the busiest times of the year and not get frustrated. Its key that you can provide the leadership to lower levels in management so you can work on other areas of the business. There will be large part of taking and dealing customers. Customer service and aftersales is critical to success of this business.

In this role you will be required to cover this following –

· Responsible for the management of your supervisors and workshop teams.

· Plan and strategies customer problems leading through to major contractors.

· Work with your senior management team in making sure the operation and workshops run smoothly and efficiently.

· Responsible for scheduling and performing preventative maintenance.

· Manage the OHS and all safety within the workshops

· Communicate with Logistics teams and parts department in the build of new products but also in supporting key customers within the field.

· Cover all management meetings and support internal and external sales teams in providing issues upon equipment issues or tech faults.

· Work with the other branches and communicate with key customers on completion times and oversee key projects on and off site.

· Visit customers on the field and work through issues that occur through workshops or field issues.

· Work the parts department, supervise and maintain a handle on the day-to-day operation and work through parts procurement.

· Oversee a cost-effective parts operation and drive customer service throughout the team, Stocktakes and inventory management is key.

· Technical diagnose and trouble shoot high valed equipment.

This role is looking for someone that has excellent attention to detail someone that can work at all levels but manage and lead different teams in the business. You eye for detail along with excellent time management is the key to your success. Proven experience working and managing large workshops is essential as you will also be in direct contact with the OEM in delivering machinery to new key customers throughout NSW and ACT.

Candidate’s requirements –

· Minimum of 5-8 years frontline management experience within a service department and workshops.

· Previous experience working on Construction Equipment.

· Ability to achieve and exceed internal and Manufacturer targets and KPI's

· Superior customer service and interpersonal skills

· Exceptional negotiation and dispute resolution skills

· Proven background in maximising profitability and meeting both financial and market objectives

· Adaptability to changing technology, processes, markets and the economy

· Ability to lead, manage and further develop the department whilst maintaining a cohesive team spirit

· Trade an or Mechanical qualifications

· Excellent time management and proven leadership management.

On offer is lucrative earning potential which includes the following –

· Base salary - $150,000

· Superannuation – 12%

· Company 4WD – ford Ranger + Fuel Card

· Phone & Laptop

· Company Uniform

· National Travel

· Company Performance Bonus

Apply -

If this role sound like something you would be interested in then please forward me your resume to [email protected] or call me direct on 0406 011 998.

Cappro pacific is the Australian market leader in Construction & Mining equipment recruitment, we have a dedicated team which has over 30 years’ experience here within Australia. We have been specialising within sales recruitment and senior management position and have the key relationships globally. So, if this opportunity is not suited to your background, we have a large number of live vacancies on our books. For more information, please check out our web site.