About the role

Our Hotel Receptionist role is a crucial part of the guest experience at Deco Hotel, located in Braddon, ACT. As the first point of contact for our guests, you will be responsible for ensuring a warm, friendly and efficient service from arrival to departure. This full-time position is an excellent opportunity to develop your customer service skills and be part of a dynamic hospitality team.

What you'll be doing

Greeting guests with a friendly and professional manner upon arrival and departure

Efficiently checking guests in and out, processing payments and handling inquiries

Providing exceptional customer service and addressing any guest concerns

Assisting with making reservations, answering phone calls, and responding to email inquiries

Maintaining accurate records and documentation

Working collaboratively with the hotel team to ensure a seamless guest experience

Adhering to all hotel policies and procedures

What we're looking for

Previous experience in a customer service or front office role, preferably in the hospitality industry

Strong communication and interpersonal skills with the ability to provide a warm and friendly service

Excellent problem-solving and conflict resolution skills

Proficient in using hotel management software and technology

Flexible and adaptable, with the ability to work in a fast-paced environment

A team player with a positive attitude and a desire to contribute to the success of the hotel

What we offer

At Deco Hotel, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

Comprehensive training and development opportunities

Opportunities for career advancement and progression

Discounted accommodation and dining at our hotels

A positive and inclusive work culture that values teamwork and work-life balance

If you're passionate about hospitality and eager to join a dynamic team, we encourage you to apply for this Hotel Receptionist role today!